Veer is a first-of-its-kind emergency care service dedicated to bridging the critical gap between an emergency and professional medical help. Our mission is to provide immediate, pre-hospital medical assistance and guidance in Bengaluru, ensuring that every person gets the right help, right away. We are a team of dedicated professionals committed to saving lives and bringing a new level of efficiency to emergency response.
Website:
https://veer.care/
Job Summary:
As an Emergency Dispatcher at Veer, you will be the first and most critical point of contact for individuals facing a medical emergency. You are the calm voice that provides life-saving guidance while simultaneously directing first responders, ambulance services, and patients to the right hospital. This role requires quick thinking, clear communication, and a strong sense of empathy.
Key Responsibilities:
Answer incoming emergency calls and collect crucial information from callers, including location, nature of the emergency, and contact details.
Provide clear, real-time first-aid instructions over the phone to callers to help them stabilize a patient before help arrives.
Dispatch and guide Field Responders to the emergency location efficiently.
Coordinate and guide ambulance services to the emergency location.
Make a decision on the right hospital for the right emergency based on the information provided by the caller and our internal framework.
Log and document all call details accurately in our system.
Remain calm and professional under pressure, providing a reassuring presence to distressed callers.
Occasional night shift duties will be required.
Qualifications and Requirements:
Excellent verbal communication skills in English, Kannada, and Hindi.
Ability to think quickly and make sound decisions in high-stress situations.
Strong active listening and problem-solving skills.
A medical background (e.g., nurse, paramedic, EMT) is a strong advantage.
Prior experience in a call center, customer service, or emergency dispatch is a plus.
Proficiency in basic computer applications.
What We Offer:
An opportunity to be a frontline hero and save lives.
A purpose-driven work environment where your actions directly impact people's well-being.
Competitive salary and benefits.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Language:
English (Required)
Kannada (Required)
Hindi (Preferred)
Work Location: In person
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