This is a production team lead role, requiring the TL to maintain personal daily productivity while also managing team performance. Utilize the client portal to document patient information regarding medical insurance, records, and billing. Categorize and input information as per client guidelines. Calculate bills and pricing; document them within deadlines. Maintain records in spreadsheets as required. Send required documents to patients/requesters in PDF format. Communicate clearly with patients, both verbally and in writing, to ensure full understanding. Achieve daily assigned targets with accuracy and full attendance. Escalate issues to the manager or client when necessary. * Demonstrate proactive communication and problem-solving
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