Job Description

Position:

Client Relationship Manager

Location:

Home Based/Remote

Experience:

3+ years of relative experience in a managerial role in US Healthcare

Shift Timing:

US Shift (6:30/7:30pm to 3:30/4:30am)

Responsibilities

Ensure Client Satisfaction and retention with Revenue collection


Provide reports and resolve issues raised by clients. Serve as the first point of contact

for clients, address their inquiries and concerns through various communication channels

such as phone, email, or chat.


Build and maintain strong relationships with clients. Understand their needs, challenges, and

expectations, and provide personalized assistance to ensure their satisfaction.


Set processes and guide the team to deliver as per client expectation


Monitor daily, weekly, and monthly performance metrics (e.g., collections, denials, aging)

and proactively address issues


Escalate complex or unresolved client issues to the appropriate teams or higher-level

support, ensuring timely and effective resolution.


Generate reports on client inquiries, issue trends, and resolution metrics. Provide insights

and recommendations to management based on client feedback and analytics for

improvement


Conduct client review meetings (weekly/monthly/quarterly) to assess performance, resolve

concerns, and identify opportunities.


Stay updated on payer regulations and compliance requirements related to US healthcare

and medical billing.


Identify and implement opportunities for process improvement to enhance client outcomes.

Requirements

5+ years of experience in US medical billing or RCM in a managerial/client-facing role.


Bachelor's degree in Business Administration, Healthcare Administration, or a related field.


Advanced Excel skills for data analysis and reporting.


Strong understanding of US healthcare billing practices, payer types (Medicare, Medicaid,

Commercial), CPT/ICD codes, and denial management.


Proven experience in managing multiple client accounts in a fast-paced environment.


Excellent communication, interpersonal, and conflict-resolution skills.


Proficient in billing software (e.g., Nextgen, Kareo, AdvancedMD, eClinicalWorks, or similar).


Detail-oriented with strong analytical and organizational skills.


Ability to work independently and manage multiple priorities.

Job Types: Full-time, Contractual / Temporary

Pay: From
60,000.00 per month

Benefits:

Internet reimbursement * Work from home