Job Description

Job Title: Medical Associate
Req Id: 50187
City:
State/Province:
Posting Start Date: 3/28/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

?Qualifications:

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College Graduate, Contact Center Experience of 0-1 Years in US Healthcare Operations


Good communication skills -Grammar, Punctuation and Spellings (R, W, S)


Able to accept ownership for effectively solving customer (patient) issues, complaints and inquiries, keeping customer satisfaction at the core.


Good speaking skills over the telephone, Voice skills


Good writing and comprehension skills


Excellent interpersonal and customer service skills


Ability to explain technical issues to technical and nontechnical employees and customers


Proficient with or the ability to quickly learn an array of process and product changes



Technical skills:


Basic of MS office tools, outlook, internet


Basic working knowledge on computer



Behavioral Skills:


Highly self-motivated to deliver superior customer experience


High energy level and personal resilience


Integrity and desire to comply with all legal and moral standards


Service and quality oriented as well as customer focused

Responsibilities?:?

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a. Inbound and outbound call handling



b. Access Medusind PMS(s)



c. Customer inquiries, support, and issue resolution


i.Address patient payments queries


ii.Check open balance upon patient request


iii.Provide predesigned discount offers if requested


iv.Reconfirmation of payments made online


v.Resolve patient issue with making payments online


vi.Processing patient credit cards on secure online portal for patient


payments to close their open bills


vii.Update PMS(s) pertaining to insurance or address change


viii.Address patient statement related disputes


ix.Other FAQs - any insurance or clinic related clarifications



d. Capability to be able to transfer calls to Medusind Inc. for level II escalation


reasons


Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.