Job Description

Job ID: 21898


Location: Chennai, IN


Area of interest: Technology


Job type: Regular Employee


Work style: Office Working


Opening date: 23 May 2025

Job Summary

We are looking for an experienced MDM Engineer (MobileIron) to manage and support the Bank's Mobile Device Management (MDM) platform, ensuring security, compliance, and operational efficiency. The role requires deep expertise in MobileIron and related MDM technologies to maintain a secure and seamless mobile experience for employees.

The engineer will be responsible for configuring, monitoring, troubleshooting, and optimizing the MobileIron environment, ensuring that all mobile devices comply with security policies, regulatory requirements, and business needs.

RESPONSIBILITIES

MDM Administration & Support:

Manage and maintain the MobileIron MDM platform, ensuring stability, security, and compliance. Configure device enrolment, security policies, application management, and access controls. Provide technical support and troubleshooting for mobile device connectivity, compliance issues, and application deployment. Implement and enforce corporate security policies for mobile endpoints, including encryption, remote wipe, and conditional access. Ensure zero downtime for MDM services through proactive monitoring and maintenance.

Security & Compliance:

Ensure all mobile devices adhere to compliance standards and regulatory requirements. Monitor and manage certificate-based authentication, conditional access policies, and device compliance. Implement patch management and OS updates for managed devices. Conduct regular security audits and vulnerability assessments to mitigate risks.

Service Operations & Monitoring:

Perform daily health checks on MobileIron infrastructure and resolve issues proactively. Manage incident response and troubleshooting for MDM-related service disruptions. Develop and maintain operational documentation, including configurations, troubleshooting guides, and best practices. Monitor performance metrics, usage trends, and security alerts for continuous service improvement.

Stakeholder Engagement & Process Improvement:

Work closely with IT security, networking, and application teams to ensure a seamless user experience. Provide training and support to end-users and IT teams on MDM best practices. Recommend and implement process improvements and automation to enhance efficiency. Stay updated on the latest MDM technologies, mobile security threats, and industry best practices.

Key Responsibilities

Strategy

Awareness and understanding of the Group and T&A Strategy. Recommending and implementing solutions aligned with group technology strategy thereby enabling successful business outcomes.

Business

Awareness and understanding of the wider business, economic and market environment in which the group operates

Processes

Ensure that Endpoint Management complies with the Technology Engineering processes within the Technology Risk Framework. Responsible for end-to-end workflow and update in all appropriate systems. Drive Continuous process and service improvement. Demonstrates continuous effort for identifying problematic area and providing permanent fixes.

People & Talent

Be a team player & lead creative initiatives to scale up as a team.

Risk Management

Contribute towards identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, have an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Key stakeholders

WPS Tribe Operation Head, WPS, Head of Engineering WPS, Tribe Leads, Architecture End User Service desk Endpoint Operation Engineering Teams. External product vendors. Audit & Reporting functions Country Support Team.

Other Responsibilities

Should be able to interact and deliver projects by working across with cross functional teams.

Governance

Represent the service and incorporate strong service governance to achieve service goals Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group's policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate, and resolve risk and compliance matters. Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations among employee's form part of the culture.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e.g., PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Skills and Experience

Qualifications

Bachelor's degree required. 8+ years of experience in Enterprise IT environments 4+ years in managing enterprise MDM platforms Proven expertise in MobileIron Core, MobileIron Cloud, and related MDM solutions. Strong experience in mobile security, policy enforcement, and compliance management. Knowledge of Active Directory, Azure AD, SAML, and integration with identity providers. Experience with certificate-based authentication, VPN, Wi-Fi, and email configurations for mobile devices. Proficiency in troubleshooting iOS, Android, and Windows mobile devices in an enterprise environment. Understanding of ITIL processes and IT service management best practices. Scripting knowledge (PowerShell, Bash, or Python) for automation is a plus. Excellent problem-solving, analytical, and communication skills. Documentation skills - Should have good knowledge on technical writing, authoring technical documentation. Self-starter, capable of working without direction and able to deliver technical projects from scratch.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
www.sc.com/careers