Job Description

Key Responsibilities

Respond promptly and professionally to support queries via email, live chat, or other support channels. Understand and explain app features, usage, and troubleshooting steps to merchants. Collaborate with the development team to escalate technical issues and ensure timely resolutions. Maintain and update support documentation and FAQs. Provide feedback to the product team based on user insights and recurring issues. Assist in onboarding new merchants with guidance and product walkthroughs when required. Ensure high levels of customer satisfaction by maintaining a friendly and solution-oriented approach.

Required Skills & Qualifications

Excellent written and verbal communication skills in English. Strong interpersonal skills and a customer-first mindset. Comfortable working with global customers across different time zones. Ability to grasp technical concepts quickly and explain them in simple terms. Familiarity with eCommerce concepts, experience or knowledge about Shopify is a plus.
Job Type: Full-time

Pay: ?200,000.00 - ?500,000.00 per year

Benefits:

Flexible schedule
Work Location: In person