Job Description

The Chennai Silks - Gajaananda Group - Avinashi

We are looking Manager for our Own Matrimony located at Coimbatore

Job Summary:

We are seeking a dynamic and empathetic

Matrimony Manager

to oversee and facilitate successful matchmaking services. The ideal candidate will be responsible for managing client profiles, understanding their preferences, recommending compatible matches, and ensuring high levels of customer satisfaction. This role requires strong interpersonal skills, attention to detail, and the ability to build meaningful client relationships.

Key Responsibilities:

Client Onboarding & Relationship Management

Conduct detailed client interviews to understand preferences, values, and expectations. Assist clients in profile creation and provide inputs for improving their matchmaking prospects. Maintain regular communication to provide updates, gather feedback, and guide clients through the matchmaking process.

Matchmaking & Shortlisting

Analyze client profiles and shortlist compatible matches based on preferences. Facilitate introductions and meetings between matched clients/families. Maintain confidentiality and professionalism throughout the process.

Database & Operations Management

Keep the CRM/database updated with accurate client and match information. Track match progress, follow up on outcomes, and maintain matchmaking logs.

Team Coordination & Reporting

Coordinate with other team members (counselors, field agents, or backend staff) to streamline operations. Provide periodic reports on client status, match success rates, and operational metrics.

Customer Service & Retention

Resolve client concerns promptly and professionally. Promote premium services to eligible clients and support client retention initiatives.

Key Skills Required:

Excellent interpersonal and communication skills (Tamil languages) Strong sense of empathy, discretion, and cultural sensitivity Good analytical and matchmaking judgment Proficiency in CRM tools, Excel, and digital platforms Ability to manage multiple clients and tasks efficiently Sales and upselling experience is a plus

Qualifications:

Bachelor's degree in any discipline (Psychology, Sociology, Business or HR preferred) Experience in matchmaking, counseling, relationship management or customer service Basic knowledge of astrology and numerology.

Preferred Attributes:

Prior experience in a matrimonial or matchmaking company Understanding of Indian social, cultural, and family dynamics Confident, persuasive, and well-organized professional demeanor
All the Best.

Arun

HR Manager

The Chennai Silks - Gajaananda Groups

Mob: 7845075553

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

Cell phone reimbursement Food provided
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person