Job Description

Job Category: NES Job Group
:
? Strategic Backlog Prioritization: Prioritizes the product backlog based on SME strategy, customer needs, and technical feasibility, in close alignment with senior management and business objectives.
? Contextual Decision-Making: Maintains a helicopter view of the SME servicing landscape, enabling informed prioritization and decision-making based on business context and customer impact.
? Customer Journey Expertise: Demonstrates mastery of core capabilities across the SME customer journey, with deep expertise in servicing & payments), serving as the go-to expert within the Digital Studio.
? Team Support & Leadership: Acts as a trusted advisor and problem-solver for the squad, guiding the team through challenges and ensuring alignment with SME goals.
? Continuous Improvement Mindset: Proactively challenges and improves personal work and encourages the same from colleagues, fostering a culture of excellence and innovation.
? Feedback Culture Champion: Models constructive feedback practices - both giving and receiving - and actively applies feedback to improve team performance and product outcomes.
? Governance & Process Ownership: Defines and enhances operational rules and workflows to support SME servicing excellence.
? Knowledge Sharing & Enablement: Creates job aids, documentation, and training materials to support team capability building and knowledge transfer across squads.

Skills Required