Schbang, established in 2015, is a Creative, Media, Technology Transformation company with offices across Mumbai, Bangalore, Delhi-NCR, London, UK, Amsterdam and Stockholm. With a team of 1200+ members, it delivers growth-driven end-to-end solutions across creative development, strategic advisory, film production, web, design, content, data science, and media planning & buying verticals. It is also a valued Google Premier Partner, Adobe, Hubspot, MoEngage, Shopify, ONDC, and Zoho Premium Partner.
It has featured as a LinkedIn Top 25 start-up in 2018 and 2021 and on the Financial Times' 450 High Growth Companies in the Asia Pacific List. In the last few years. Schbang has created some exciting and award-winning digital work for brands like Jio, Britannia, Fevicol, Ultratech, Skybags, Bridgestone, Castrol, Jockey, Domino's, Dabur, Philips, Nikon and many more brands.
MarTech Solution Architect (Technical Lead)
-----------------------------------------------
Experience:
4-6 Years
Location:
Lower Parel, Mumbai
Employment Type:
Full-time | On-site
Role Summary
We are looking for a solution-oriented
MarTech Solution Architect / Technical Lead
who combines strong technical execution with end-to-end solution ownership. This role will lead CRM, MarTech, automation, and integration projects--from requirement discovery and system design to development, deployment, and post-go-live optimization.
The ideal candidate is hands-on across the MarTech ecosystem, marketing automation, backend middleware, AI chatbots, RPA, analytics, and enterprise integrations, while confidently managing stakeholders, scope, timelines, and delivery quality.
Key Responsibilities
------------------------
1. Requirement Gathering & Discovery
Lead stakeholder discussions to identify business goals, pain points, and automation opportunities
Translate ambiguous requirements into clear technical scope and execution plans
Conduct discovery workshops for CRM, automation journeys, data flow, and integrations
Create solution documentation including architecture plans, workflows, journey maps, and field mappings
2. Solutioning & Technical Architecture
Design scalable, enterprise-grade MarTech and CRM solutions
Define architecture for real-time and scheduled data sync, webhooks, and middleware layers
Ensure system reliability, security, logging, and failure handling
Make informed trade-offs between low-code tools and custom development
3. CRM Implementation Leadership
Lead end-to-end CRM implementations across Zoho, Salesforce, or HubSpot ecosystems
Own CRM architecture including custom modules, workflows, pipelines, and access controls
Implement automation, validation rules, routing, SLAs, and governance frameworks
Build CRM systems that drive adoption, visibility, and operational efficiency
4. MarTech & Automation Execution
Lead omnichannel marketing automation and lifecycle journey implementation
Own segmentation, trigger-based flows, lead nurturing, and re-engagement strategies
Execute journeys across WhatsApp, web experiences, email, and campaign platforms
5. CDP-Style Lifecycle Activation
Design event ingestion, tracking, and identity mapping strategies
Build behavioral and transactional segments for activation
Execute campaigns aligned to KPIs such as conversion, engagement, and attribution
6. Backend Development & Integrations
Design and develop scalable backend systems using Node.js, Express.js, REST APIs
Work with SQL, MongoDB, Redis for data storage and processing
Build middleware integrations for CRMs, WhatsApp platforms, Shopify, and analytics tools
Ensure secure APIs, real-time syncs, retries, and logging mechanisms
7. AI Chatbots & Conversational Automation
Lead development of AI-powered chatbots for WhatsApp and web
Integrate bots with CRM for automated lead qualification, routing, and escalation
Improve speed-to-lead and customer engagement through automation
8. RPA & High-Volume Automation
Design automation pipelines to reduce manual work and bypass platform limitations
9. Analytics & Reporting
Build dashboards using Zoho Analytics, Google Analytics, and custom databases
Track funnel performance, journey metrics, attribution, and team productivity
10. Delivery Ownership
Own end-to-end delivery including estimation, execution, QA, UAT, and go-live
Manage stakeholder expectations, timelines, and rollout plans
Ensure clean documentation, handover, and post-deployment monitoring
WhatsApp platforms (Gupshup, Karix)
Google Analytics
Facebook & Google Ads conversion tracking
Website and e-commerce integrations
Soft Skills
Strong consulting and requirement-gathering abilities
Solution-oriented mindset with ownership
Cross-functional leadership and collaboration
Strong execution and delivery focus
Ideal Candidate Profile
---------------------------
4+ years of experience delivering CRM and MarTech implementations end-to-end
Ability to bridge business requirements and technical execution
Proven expertise in automation, integrations, and customer engagement at scale
* Comfortable owning both solution design and hands-on development
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.