Job Description

Job Posting Title

Marketplace Operations Analyst

Summary

Join Target's Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target's digital business.

Hiring Requirements

Marketplace Operations Analyst Business Process & Operations

Additional Information

ABOUT THIS OPPORTUNITY

Join Target's Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual will provide day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target's digital business.

PRIMARY RESPONSIBILITIES

Partner service and support

Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up. Monitor order pipeline and collaborate with external and internal partners to resolve issues pertinent to aged orders Manage and process returns and payment disputes from external partners Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance Drive small to medium partner experience enhancement projects Provide periodic reports of partner performance and returns dispute analysis and insights

REQUIREMENTS

Graduate within a field of Business Studies At least 4 years' experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization Keen attention to detail Strong problem solving and logical reasoning abilities Proficient in MS Excel and MS PowerPoint Ability to analyze data using MS Excel and Domo Strong interpersonal, verbal, presentation and written communication skills * Able to manage multiple priorities, and work with speed and accuracy