Job Description

Job Summary

We are seeking a proactive and data-driven Marketplace Manager with 2-3 years of experience to oversee and grow our online sales channels. The ideal candidate will manage marketplace operations, website performance, product listings, marketing collaborations, and end-to-end e-commerce operations to drive revenue and enhance customer experience.

Key Responsibilities

1. Online Sales & Marketplace Management

? Manage daily operations across platforms such as Amazon, Flipkart, Myntra, Meesho, Shopify, WooCommerce, etc.

? Ensure optimized product listings (titles, descriptions, SEO keywords, A+ content).

? Monitor and improve product rankings, buy box, conversion rate, and traffic.

? Coordinate with marketplace managers for promotions, deals, and visibility opportunities

2. Website & Store Management

? Oversee the company's e-commerce website including updates, UX improvements, banners, and pricing.

? Analyze website analytics (traffic sources, user behavior, funnels).

? Coordinate with tech/design teams for smooth site operations.

3. Inventory, Operations & Order Fulfillment

? Track stock levels and coordinate replenishment with warehouse teams.

? Ensure smooth order processing, shipping, returns, and cancellations.

? Monitor logistics performance and reduce delays, RTO, and operational losses.

4. Digital Marketing Support

? Work with marketing team/agencies on paid ads (Google/Facebook), SEO, affiliate marketing, and email campaigns.

? Track ROAS, CAC, and campaign performance; suggest improvements.

5. Reporting & Analytics

? Prepare weekly/monthly dashboards: sales performance, marketplace trends, customer insights.

? Competitor analysis--pricing, assortment, promotions, and content.

? Identify growth opportunities and operational gaps.

6. Customer Experience

? Track reviews, ratings, and feedback across channels.

? Work with support teams to improve CSAT and reduce escalations.

Required Skills

? 2-3 years of hands-on experience in e-commerce operations or marketplace management.

? Strong understanding of Amazon/Flipkart/Shopee/Myntra seller dashboards.

? Knowledge of Shopify, WordPress/WooCommerce, or other platforms.

? Experience with analytics tools (Google Analytics, Ads Manager, Excel).

? Excellent communication, coordination, and problem-solving skills.

? Strong attention to detail and ability to multi-task.

Preferred Qualifications

? Bachelor's degree in Business, Marketing, Commerce, or related field.

? Experience in D2C brands or fast-growing consumer companies.

Job Type: Full-time

Pay: ?700,000.00 - ?1,000,000.00 per year

Work Location: In person