Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
We are seeking a dynamic and experienced Marketing Team Lead to manage a team of 25 professionals supporting US Retail marketing operations from our Bangalore shared services center. The role involves leading three sub-teams--Creative Services, Digital Marketing Operations, and Marketing Operations, while ensuring operational excellence, stakeholder engagement, and continuous improvement.
Role: Marketing Team Lead, Senior Manager
Responsibilities
Team Leadership & Management

• Lead and mentor a team of 25 members across three sub-functions.
• Drive team performance to meet KPIs and Client Service Level (CSL) agreements.
• Foster a culture of collaboration, accountability, and continuous learning.

Stakeholder Engagement

• Act as the primary point of contact for US-based stakeholders.
• Build strong relationships and ensure alignment with client expectations.
• Provide regular updates and insights to stakeholders on performance and initiatives.

Operational Excellence

• Ensure timely and quality delivery of marketing services across creative, digital, and operational streams.
• Identify and implement process improvements to enhance efficiency and reduce turnaround times.
• Monitor and report on key metrics, ensuring adherence to SLAs.

Transformation & Innovation

• Contribute to strategic initiatives and propose transformation ideas to optimize marketing operations.
• Drive automation and capability-building programs within the team.
• Stay updated on industry trends and best practices to bring innovative solutions.

Qualifications we seek in you!
Minimum Qualifications

• Education: Bachelor's degree in marketing, Business Administration, or related field. MBA preferred
• Domain Expertise: Strong understanding of US Retail marketing processes and service delivery models.
• Leadership & Management: Proven experience managing large teams (20+ members) and multiple sub-functions.
• Communication: Excellent verbal and written communication skills; ability to present to senior stakeholders.
• Analytical & Detail-Oriented: Strong attention to detail with the ability to analyze data and derive actionable insights.
• Stakeholder Management: Ability to manage complex stakeholder relationships across geographies.
• Technical & Marketing Knowledge: Familiarity with digital marketing tools, creative workflows, and marketing automation platforms.
• Education:
• .

Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required