Job Description

Skill required:

Marketing Operations - Braze Customer Engagement Platform

Designation:

Marketing Platform Auto Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

o Utilize dashboards within SFMC, Adobe or Braze and external tools to monitor and analyze campaign journeys, Cloud Pages, and adhoc campaigns. o Regularly review campaign performance to ensure smooth execution and compliance with set goals. o Act as the first line of defense to identify campaign-related issues and anomalies, ensuring timely resolution o Track and document campaign performance metrics, providing detailed reports to stakeholders. o Collaborate with project managers (PMs) and technical leads to quickly identify, escalate, and resolve any campaign anomalies or issues. o Provide actionable insights based on campaign data to help refine and optimize future campaigns. o Oversee and coordinate task management across multiple campaign stages, including monitoring, email development, and deployment. o o Collaborate with cross-functional teams to ensure campaigns are delivered on time and meet the quality standards expected. o Maintain close communication with project managers to track progress and ensure timely execution Experience in CRM tool knowledge like Braze, adobe, SFMC will be added advantage Braze is a customer engagement platform for multichannel marketing. Understand the delivery of platform capabilities for clients from architect, solutioning, development, testing.

What are we looking for?

-

Roles and Responsibilities:

oIn this role you are required to solve routine problems, largely through precedent and referral to general guidelines o Your expected interactions are within your own team and direct supervisor o You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments o The decisions that you make would impact your own work o You will be an individual contributor as a part of a team, with a predetermined, focused scope of work o Please note that this role may require you to work in rotational shifts




Any Graduation