Job Description

Quick Overview:

This is a dynamic, hybrid Operations and Technology role at SEED Global Education, blending hands-on platform management and technical expertise with essential operational logistics and communication. The successful candidate will be the key operational driver, ensuring the flawless execution of all virtual and in-person events and optimizing the efficiency of core business platforms.

Roles and Responsibilities:

1) Platform & Technical Ownership

:

Serve as the expert and owner for event platforms (FormsCraft, Accelevents, Zoom) and CRM system (HubSpot), handling setup, testing, integration, and live execution. Build and maintain automated data synchronization workflows between event platforms and HubSpot CRM. Develop custom scripts and API integrations using Node.js to automate event data flows and eliminate manual processes. Manage platform configurations, user permissions, form logic, custom fields, and workflow automations. Design and implement data pipelines for registration, attendance, engagement, and follow-up data in real-time.

2) Event Data & Workflow Management

:

Own end-to-end event data workflows from registration through post-event follow-up and reporting. Create standardized event data structures, naming conventions, and automated communication workflows. Manage HubSpot lists, segments, workflows, and lead scoring based on event participation. Ensure data integrity across all systems; resolve discrepancies and implement validation rules. Coordinate data handoffs to sales, marketing, and advising teams with proper tracking.

3) Operational Excellence & Troubleshooting:

Manage all technical and logistical aspects of events, ensuring seamless execution for participants. Act as primary troubleshooter for technical issues during live events; apply problem solver mindset to optimize workflows. Proactively identify operational bottlenecks and implement tech-driven solutions. Document technical processes, platform configurations, and troubleshooting guides.

4) Communication & Data Insights:

Draft clear, confident communications for candidates, partners, and internal teams. Maintain CRM data integrity and generate actionable reports on registrations, attendance, and engagement metrics. Create dashboards and automated reports to track event performance and ROI. Translate technical concepts into simple language for non-technical stakeholders.

Note

: Responsibilities are inclusive but not limited to the above. Additional duties may be assigned based on business requirements.

Qualifications:

Bachelor's degree in Engineering, Computer Science, IT, or related field. 0-1 years of experience in operations, technical support, or systems integration. Hands-on experience with event management platforms and CRM systems.
Job Types: Full-time, Permanent

Pay: ?350,000.00 - ?450,000.00 per year

Benefits:

Flexible schedule Paid sick time Provident Fund Work from home
Work Location: In person