Job Description

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Overview

Job Title: Marketing Operations Analyst

Location: Bangalore, India

Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there's no better time to advance your career at Aptean.

Are you ready for what's next, now? We are! If being part of a dynamic, high growth organization excites you and you are focused on Marketing Operations and eager to learn and grow, then this opportunity is for you! Our fast-paced environment and dynamic global Marketing department is eager for a mover and shaker to step into this role and become an integral part of our team.

About the role

The Analyst, Marketing Operations will be responsible for one of our platforms/programs - Chat - and will lead analysis and reporting for our Digital and Marketing ecosystem. This includes Digital performance such as traffic, social programs, and web chat, but also includes campaign information within our CRM. This role will monitor reporting and platforms to ensure information is flowing correctly, but will also build new reports and views that will inform weekly and monthly reporting analyses.

You will also: * Report / Dashboard building: Regularly create or adjust reports and dashboards in our core systems (Power BI, SFDC, Data Studio). Connect new data sources for Marketing information (e.g. Google Analytics, etc.) to Power BI. Iterate with users to deliver desired visualizations and provide insights.

• Recurring reporting: Own execution of weekly and monthly reports focused on results from our Digital and Marketing Ecosystem (e.g. traffic, social, marketing program performance, chat, etc.) for the Marketing team, collaborating with peers to collect relevant data and deliver a packaged deliverable.
• Ad Hoc analysis: Executing a wide variety of ad hoc requests related to Chat, Digital channels, marketing programs, and more.
• Chat system administration: Primary system admin and point of contact for the chat program and platform. Expected to find ways to improve the platform/program over time, working with stakeholders within Marketing and Sales drive engagement and implement changes. Manage relationship with vendor.

About you

• 4 - 6 years of related experience
• Experience with Google Analytics required;
• Experience with CRM systems (Salesforce preferred), Power BI, Google Data Studio, and/or other tech stack tools desired
• Proficiency in Microsoft Excel. Should know how to use Excel to analyze data. Should be prepared to use Word / PowerPoint to share takeaways with Marketing leadership.
• Experience with other Digital tools (e.g. Google Adwords, SEM Rush, etc.) a plus.
• Self-starter with strong communication, organization and prioritization skills
• Ability to manage shifting operational and project deadlines in a cross-functional, collaborative environment
• Heavy focus on quality control and attention to detail

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

Learn from our differences. Celebrate our diversity. Grow and succeed together.

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

"At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." - TVN Reddy