Job Description

About the Role

At

Tayal & Co.

, we have been serving

Indian Railways and the mobility sector

for over 25 years with safety-critical products, passenger comfort solutions, and engineering excellence. We are looking for a

Sales / After-Sales Manager

to strengthen customer engagement, manage client requirements, and support business growth.

This role involves close coordination with customers, internal teams, and leadership to ensure smooth operations--whether in sales, after-sales, or service--based on business priorities.

Key Responsibilities

Develop and implement strategies to achieve

sales and service objectives

in line with company goals. Identify, engage, and manage relationships with

key customers, suppliers, and stakeholders

. Handle

after-sales services

including installation, site visits, commissioning, and technical support. Ensure

timely response and resolution

of customer issues and complaints. Manage and track

warranty claims, service requests, and open complaints

until closure. Coordinate with

technical, production, and quality teams

to ensure efficient resolutions. Stay in regular contact with

Indian Railways and other clients

to understand requirements and anticipate service needs. Guide and support

regional sales/service teams

to maintain consistent standards. Maintain and update

records of complaints, service visits, open orders, and resolutions

. Prepare and share

periodic reports

on sales performance, service status, and customer feedback. Collect and communicate

market insights and field feedback

to improve product offerings and business strategies. Support

marketing and business development activities

by sharing real-time customer intelligence. Ensure adherence to

safety, compliance, and quality protocols

in all customer interactions.

Desired Skills & Competencies

Strong understanding of

sales processes, after-sales service, and customer relationship management

. Excellent

negotiation, communication, and interpersonal skills

. Proficiency in

CRM tools, reporting systems, and MS Office applications

. Ability to

analyze performance metrics

and implement process improvements. Strong

leadership and team management

skills. Ability to handle high-pressure situations while maintaining a

customer-first approach

. Knowledge of

railway/engineering products, safety systems, or mobility solutions

(preferred). Willingness to travel to client sites across India.

Qualifications

Bachelor's degree in

Engineering, Business Administration, or related field

.

5-10 years of experience

in sales, after-sales, or customer support roles within

manufacturing, railways, automotive, or industrial sectors

. Proven record of managing

key accounts, customer service, and business development activities

.

Why Join Tayal & Co.?

Be part of a

leading partner to Indian Railways

with over 25 years of industry expertise. Opportunity to contribute to both

business growth and customer satisfaction

. Exposure to advanced mobility solutions and collaborations with global technology partners. A culture built on

quality, innovation, and long-term relationships

.
Job Type: Full-time

Pay: ₹16,000.00 - ₹50,000.00 per month

Benefits:

Food provided Health insurance
Work Location: In person