Diploma/Degree in Travel and Tourism from a recognised University, IITM, KIITS or an institution approved by Govt. of Kerala or AICTE.
Responsibilities
Identifying new business opportunities
Analysing market trends
Identify and research potential clients
Develop and design tour itineraries based on client requirements, preferences, and budget.
Research and select appropriate destinations, attractions, accommodations, transportation, and other services. Consider factors like logistics, timing, and local regulations.
Interact with clients to understand their travel needs and expectations.
Provide recommendations, answer queries, and address concerns.
Customize tours to meet individual or group requirements and ensure a high level of customer satisfaction.
Establish and maintain relationships with various service providers, including hotels, airlines, transportation companies, tour guides, and entertainment venues.
Negotiate contracts and rates, manage bookings, and coordinate logistics to ensure a seamless travel experience.
Prepare and manage tour budgets, ensuring profitability and cost-effectiveness.
Monitor expenses, compare quotes, and seek cost-saving opportunities without compromising quality.
Track financial transactions, prepare invoices, and handle billing and payment processes.
Prepare and distribute necessary travel documents, itineraries, and confirmations.
Liaise with clients, vendors, and local authorities to resolve problems and ensure the safety and well-being of travelers.
Deliver excellent customer service by promptly responding to inquiries, resolving complaints, and maintaining strong client relationships.
Attend to customer feedback, suggestions, and complaints to continuously improve tour quality and exceed customer expectations.
Job Type: Full-time
Pay: ₹13,000.00 - ₹20,000.00 per month
Work Location: In person
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