Job Description

Who We Are
is a leading digital agency creating innovative websites and web applications for organizations that make a difference. We specialize in solving complex problems through website and web app strategy, design and development using open-source content management systems (primarily, Drupal and WordPress, and headless or composable architectures). Our clients include some of the most well-known museums, nonprofits, universities, and cities. Urban Insight has been in business for nearly 25 years and continues to expand each year. We thrive on having a professionally rewarding environment where team members are encouraged to grow.
The Opportunity
Seeking a creative, strategic, and analytical Marketing Director to own and grow Urban Insight's marketing function working under the Director of Client Development and alongside the CEO and COO. The role includes defining and executing strategies and tactics to increase marketing qualified leads and the rate at which existing leads are converted into clients. Strategic and tactical, the Marketing Director will formally establish the marketing function, working as a marketing team of one with support from a cross-functional team.
Key Responsibilities

• Marketing Strategy - Assess the existing marketing strategy to revise and develop a comprehensive strategy, including prioritization of marketing channels (conferences/field events, ABM, social media, email, paid advertising, etc). Drive our growth via setting goals, defining target audiences, creating business cases for marketing activities based on impact, and managing the budget.
• Brand Awareness & Consistency - Develop and maintain our brand strategy, messaging and visual identity across all marketing channels and sales deliverables to enhance brand visibility, recognition, and alignment with the company's mission.
• Integrated Campaigns & Funnels - Create messaging and successfully plan, execute, and analyze marketing campaigns (across all channels) and establish key B2B funnels to increase MQLs and achieve conversion goals or other business objectives.
• Content Creation - Lead content development and creation across all channels for the agency including sales and marketing collateral, email, website and blog, whitepapers, video, newsletter, social media, and conference/field events.
• Analytics & Reporting - Using Hubspot and other available tools, provide detailed analysis and reports on conversion metrics, campaign performance, and ROI to recommend investment in marketing activities.

Success Metrics
In your first 3 months

• Become an expert in the Urban Insight brand, success stories, services, audience and current and previous marketing initiatives.
• Conduct an assessment and gap analysis of Urban Insight's current marketing efforts.
• Working with our CEO, COO and Director of Client Development, deliver marketing strategy with prioritized marketing activities and a tactical plan.
• Develop one outbound email campaign and execute on one conference with a full conference playbook.
• Establish and report on key metrics that drive our growth.

By the end of 2026

• Increase MQLs of 260+.
• Support sales meeting goal of $1.5mm of net new business.
• Support account management meeting goal of $1.2mm of new business from existing accounts.

Location & Availability
This position is available for fully remote work to individuals outside of the U.S. Must work either U.S. East Coast business hours (9am-6pm ET) U.S. West Coast business hours (9am-6pm PT).
Qualifications & Requirements:

• 10+ years of experience leading B2B Professional Services marketing for the U.S. market (i.e. Web Design & Development, Marketing Agency or Consulting Firm to nonprofits and for profits).
• Ideal candidate will have demonstrable experience in developing marketing strategies, managing budgets, and executing campaigns across various channels, including digital and offline.
• Minimum CEFR C1 level with English (ideally C2).
• Extensive experience with AI tools to enhance marketing effectiveness and efficiency, and in implementing AI into workflows.
• Demonstrated success growing MQLs and providing a strong ROI across all channels.
• Demonstrated success supporting MQL to SQL conversion.
• Experience creating digital assets for marketing campaigns, such as graphics, written copy, social posts.
• Experience both leading strategy and executing independently on a marketing team of one.
• Strong data analysis and prioritization skills.
• Highly motivated and tenacious personality.
• Bachelor's degree or higher required.
• Familiarity with Hubspot, Apollo, and Reply.io is a plus.

About Urban Insight

• Urban Insight is a leading digital agency with 30+ team members. https://www.urbaninsight.com/
• We work with some of the best-known museums, nonprofits and other institutions, such as LACMA, The Broad, University of Southern California, City of Los Angeles, and the Japanese American National Museum.
• We've won numerous design awards including such as for our work for Stay Housed Los Angeles and the National World War 1 Museum & Memorial.
• We're the top-ranked Web development agency in Los Angeles, according to Clutch, an independent analyst. Have a look at what our clients say about us: https://clutch.co/profile/urban-insight
• We have a clearly defined project management methodology and case management system.
• We run on the Entrepreneurial Operating System.

Why Work at Urban Insight?

• We take on interesting, meaningful projects for appreciative clients
• We offer a flexible working environment - work from anywhere in the United States
• We work with you to create a career path that works for you
• The average employee tenure is 5+ years
• We're stable and growing. We've been in business for 25+ years and continue to grow each year
• We offer a casual and flexible working environment with plenty of opportunities for growth for the right candidate
• We believe in a reasonable life/work balance and enjoy 40-hour work weeks
• We allocate resources and time for training and professional development
• We have weekly events to keep the team connected: Lunch & Learns, Lightning Demos, Game Breaks
• There are many more reasons: https://www.urbaninsight.com/careers

Compensation
We offer a highly competitive salary, which depends on your qualifications and experience. Our salary package includes:

• Total annual compensation: 200,000-315,000 INR per month (full-time, paid as contractor)
• Paid time off (15 days increasing to 20 after four years)
• Holiday time off (~10 days per year)
• An annual customized training plan
• Performance and compensation reviews annually

To Apply
Please apply on this page. This position is open until filled. Thank you for your interest in working with us at Urban Insight.
Resumes that are not submitted in English will not be considered.
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