Job Description

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Handle reservation inquiries via phone, email, and online booking platforms Manage end-to-end booking processes including confirmations, modifications, and cancellations Provide accurate information regarding room availability, rates, packages, and hotel services Coordinate with front office, sales, and operations teams to ensure seamless guest experience Resolve customer queries and complaints professionally and within defined timelines Maintain and update reservation records in PMS/CRM systems Upsell rooms, packages, and additional services when appropriate. Ensure adherence to company policies, service standards, and SOPs.

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Job Expectations:

1-2 years of experience in reservations or customer service within the hospitality industry Strong verbal and written communication skills Customer-focused attitude with problem-solving abilities. Familiarity with reservation systems, PMS, and online booking portals. Ability to handle multiple tasks and work in a fast-paced environment. Basic computer skills (MS Office, email communication) Willingness to work in shifts, including weekends and holidays.

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Minimum Qualification:

Bachelor's and Masters degree in Hotel Management or related field like BBA/MBA - Marketing & Sales.
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Minimum Job Experience:

1-2 years minimum
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Reporting to:

Deputy General Manager- Marketing
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Travel:

Yes