Job Description

Role:

Marketing & Customer Service Executive (CRM)

Openings:

2

Location:

Coimbatore (office-based with short field visits as needed)

Work Hours:

9:30 AM - 7:00 PM |

Weekly Off:

1 day (as per company schedule)

Reports to:

Managing Director (MD)

Compensation:

?18,000

fixed per month

+ performance incentives + allowances

About Sivasaravana Chit Funds (SSC)

A tech-driven chit fund in Coimbatore leveraging ERP,

Cratio CRM

, WhatsApp Business, and timely service to deliver transparent customer experiences.

Responsibilities

Lead Handling (Instagram):

Call new Instagram form leads

within 5 minutes

, qualify, nurture, and convert to enrolments.

Customer Relationship:

Manage end-to-end communication--queries, appointments, onboarding/KYC, auction/payout guidance, and follow-ups.

Issue Resolution:

Own real-time customer issues; coordinate internally with Operations/Collections for swift closure.

CRM Discipline:

Update stages, notes, next actions, and outcomes in

Cratio CRM

; maintain zero data leakage and accurate daily MIS in

Excel/Google Sheets

.

Conversion Focus:

Plan multi-touch cadences (calls/WhatsApp/SMS), track show rates, and drive monthly closures.
Requirements

Experience:

3-5 years in inside sales/tele-calling/customer service (finance/insurance/telecom preferred).

Languages:

Tamil & English mandatory.

Tools:

Cratio CRM + WhatsApp Business + Excel/Google Sheets (must).

Strong communication, persuasion, and problem-solving; target-oriented with customer empathy.

Two-wheeler:

Preferred. Education: Any degree.
Benefits & Growth

Fixed pay with monthly incentives and allowances. On-the-job training with performance-based growth. Opportunity to work directly with the

MD

and build a strong career in financial services.
How to Apply

Email your CV to

md@sivasaravanachits.com

with subject

"Marketing & Customer Service Executive - Coimbatore"

.
Queries:

9976555770

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement
Experience:

Customer relationship and marketing: 3 years (Required)
Language:

English (Required)
Work Location: In person