Job Description

To act as the single point of contact between customers and Ishman's internal departments for all commercial, technical, and quality communications -- ensuring every order, development, and issue moves through a structured system with clarity and speed.

Responsibilities

1.? ?Customer Communication:

Maintain day-to-day coordination with customer purchase, design, and quality teams.

Acknowledge all RFQs, orders, and queries within 24 hours.

Escalate issues to relevant internal departments and track closure.

2.? ?Order Management:

Maintain an order tracker (RFQ ? quotation ? sample ? order ? dispatch).

Coordinate with production for delivery commitments and update customers proactively.

Prepare dispatch schedules and ensure correct documentation (DC, invoice, etc.).

3.? ?New Product Development (NPD) & Engineering Change Requests (ECR) :

Record all new product requests, sample statuses, and feedback.

Track ECRs from customers, update BOM revisions, and inform purchase/QC teams.

Maintain version control and ensure internal teams work on the latest drawings.

4.? ?Quality & After-Sales Coordination :

Communicate customer rejections, NCRs, and feedback to QA team.

Track corrective actions (8D, CAPA) and close loops with customers.

Maintain documentation for PPAP, inspection reports, and customer audits.

5.? ?Documentation & Reporting :

Maintain CRM sheet or database for all customer interactions.

Generate weekly and monthly reports for management (OTD %, open ECRs, pending samples).

Ensure proper archiving of quotations, emails, and project data.

Qualifications:

Graduate / Diploma in Engineering or Business (preferred: Electrical / Mechanical background)

2-4 years of experience in customer coordination or marketing in a manufacturing setup

Proficiency in Excel, Google Workspace, and CRM tools

Personality Fit:

Excellent communication and follow-up discipline

Balanced assertiveness -- friendly with customers, firm with internal teams

Process-driven, detail-oriented, and calm under pressure

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person