Assist the sales team by preparing proposals, quotations, and follow-up communications with clients.
Lead Management:
Maintain and update customer databases (CRM), ensuring accurate tracking of leads, prospects, and sales activities.
Client Communication:
Serve as a point of contact for customers, responding to inquiries via email, phone, or chat in a timely and professional manner.
Order Processing:
Process sales orders, confirm availability, and coordinate with logistics/warehouse for timely dispatch and delivery.
Reporting:
Generate and maintain regular sales reports, dashboards, and performance summaries for internal stakeholders.
Documentation:
Prepare and maintain contracts, sales records, and administrative paperwork in compliance with company policies.
Follow-Up:
Regularly follow up with prospective and existing clients for repeat business, feedback, and upselling opportunities.
Coordination:
Coordinate with internal departments (finance, logistics, marketing) to ensure smooth order execution and client satisfaction.
Sales Strategy Support:
Assist in organizing sales campaigns, promotional activities, and events as per sales strategy.
Customer Relationship Management:
Build and nurture long-term relationships with customers, ensuring high levels of customer satisfaction and retention.
Skills:
Soft Skills:
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Customer-focused attitude with problem-solving mindset.
Proactive and self-motivated.
Ability to work under pressure and meet deadlines.
Hard Skills:
Proficiency in CRM software (e.g., Zoho, Salesforce, HubSpot).
Knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook).
Experience with order management systems and basic invoicing.
Understanding of sales metrics and reporting tools.
Familiarity with digital communication tools (e.g., WhatsApp Business, Slack, email automation tools).
Job Type: Full-time
Work Location: Remote
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