Job Description

Job Title: Mandarin Service Desk Analyst
Req Id: 49419
City:
State/Province:
Posting Start Date: 3/19/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Role:

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with WiproaEUR(TM)s Service Desk objectives

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Candidate Requirement:

Language: Proficient in language Mandarin (Read + Write + Speak ) English (Read + Write) English (Speak) (Nice to have) Education: Bachelor's degree in IT, Computer Science, or related field (preferred). Relevant certifications SC-900, AZ-900, CompTIA A+, Microsoft 365 Fundamentals. (Nice to have) ??? ????? ?Read Write Speak ? ?? ?Read Write? ?? ???? ????? Education? IT????????????????????? ???? SC-900?AZ-900?CompTIA A?Microsoft 365 Fundamentals??????

Key Responsibilities:

Provide 12/5 support and exceptional customer service. Monitor and resolve alerts from Microsoft Teams Rooms Pro Management Portal. Troubleshoot AV equipment, network connectivity, and applications. Maintain system reliability and minimize downtime through proactive maintenance. Communicate updates and solutions effectively in required languages. Stay current with tools, updates, and best practices. ?? 12/5 ??????????? ??????? Microsoft Teams Rooms Pro ???????? ? AV ??????????????????? ??????????????????????????? ?????????????????? ???????????????

Specialized Support Areas:

Security & Compliance: Device compliance, Windows updates (SC-900 Certified). Mobile Support: Device setup, Intune, authentication (CompTIA ITF+ Certified). Network Troubleshooting: VPNs, network types (AZ-900/CompTIA Network+ Certified). Messaging & Office Products: All office 365 products troubleshooting, integration (Microsoft 365 Certified). OS & Hardware: Devices (Laptop, Desktop, Printer, etc.) setup and hardware issues (MD-100 Certified). Conferencing & Collaboration: Microsoft Teams setup, navigation, and troubleshooting (Microsoft 365 Certified).

???????????Windows???SC-900???? ??????????Intune??????CompTIA ITF ???? ???????VPN??????AZ-900/CompTIA ?????? ??????????Office 365??????????Microsoft 365???? ?????????????????????????????????MD-100???? ??????Microsoft Teams???????????Microsoft 365????

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Deliver:

No.

Performance Parameter

Measure

1.
Service Desk Delivery



Adherence to TAT, SLA as per SoW


Minimal Escalation


Customer Experience





2.
Personal



Attendance


Documentation etc.

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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.