Job Description

About VOIS

--------------



In 2009, VOIS started operating in India and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

About VOIS India

--------------------



VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.


Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.


Established in 2006, VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone

-------------------

Role purpose:

As an Infra Ops Engineer, you will be part of Vodafone Cloud & Infrastructure's Microsoft Cloud Services team, responsible for building, enhancing, and evolving our Infra platforms - the Windows and Azure environment that enables secure, scalable, and policy-driven hosting solutions across Europe and beyond.


This role is designed to manage day to day Windows and Azure Operation, prepare the MIS reporting for customers and act as solution expert for new requirements within the infrastructure platforms.

Core competencies, knowledge, and experience:

In depth understanding of Azure cloud computing and Windows Server and services for enterprise environment Ability and willingness to learn enterprise-grade tools, architecture patterns, and agile working models in a fast-paced, production-oriented environment. Passion for new Infra solutioning, understanding of new technologies within Azure and Microsoft space. Strong presentation and communication skills.

Effective communication in English (spoken and written), especially when documenting preparing presentations

Key accountabilities and decision ownership:

Contribute to the day-to-day Operational support for Windows and Azure related issues. Providing expert solutions and fix. Tracking KPI's, prepare presentations, MIS reports, keeping track of major incidents to drive improvements. Collaborate with technical SME's and team leads for driving various technical initiatives driven across VOIS and VCI Support in various technical solutioning, like response to RFP's for Wintel domain Independently driving service improvement initiatives, automations across Wintel services.

VOIS Equal Opportunity Employer Commitment

----------------------------------------------

India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.


As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the

Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces

in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.


By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we'll be in touch!