Job Description

Responsibilities:

P&L management of assigned customer account

Participate in setting detailed quantified objectives and developing business plan

Sales Forecast

Develop short term forecast (periodically) and long-term sales forecast Identify the gap in product & service portfolio and participate in developmental work with R&D and other functions

CRM Usage

Use CRM for all daily activities Gather customer insights and needs. Submit feedback in CRM

Account plan

Act as a Key Account Manager for large accounts and develop account plan Perform account management duties, including (but not limited to) negotiating short term and long-term contracts, administering sales contracts and ensuring terms and conditions are adhered to, resolving and communicating of customer complaints (in coordination with Customer Service) Identify growth/profitability improvement opportunities (using CRM opportunity management functionality) and advance relationships with customers in order to fully capture them. Introduce new products and new solutions to the customers. Apply the pricing policy vis-a-vis the assigned accounts. Data collection of process parameters / refractory consumption pattern and total consumption.

Customer Relationship

Establish and nurture relationships with assigned customers Understand customers' needs (incl. Technical), test potential ideas and solutions, and collaborate with technical service to better serve customers. Gather valuable information about the market and competitors from customers and convey all necessary information where appropriate. Ensure link and communication to other functions (marketing, technical service, customer service, R&D, operations) - and collaborate with other functions on topics related to the customer when relevant.

Profile/Competencies:

Essential:

B.Tech/B.E. in Ceramic / Chemical / Metallurgy / Mechanical / Civil with minimum 8 years experience Knowledge of manufacturing processes of Cement / Lime / other process industries / metallurgy, refractory products and application of products. Experience in Industrial Sales preferably Cement

Preferred:

Interpersonal Skills: Ability to work with teams and lead decision-making processes in a team environment. Excellent interpersonal communication and listening ability. Management Skills: Strong analytical skills. Excellent planning and organizational skills. A strong ability to be adaptable and flexible. Effective negotiation skills. Effective communication Skills. Highly motivated / self driven, results oriented. Capable of handling multiple priorities. Able to generate multiple solutions to problems in order to troubleshoot them effectively. Able to collaborate with external and internal customers and stakeholders.

Other Skills:

Ability to interpret basic financial data. * Proficient in MS-Office/GSuites.