Job Description

Company Name

- Entra Solutions/BSI Financial Services

Designation/ Role-

Manager/Sr. Manager

- Mortgage Operations

Location

- Gurgaon

Shift

- 4 PM to 1AM (5 days working)

Job Title/Designation:

Manager/Sr. Manager

- Mortgage Operations -

Foreclosure & Claims

(US Residential Mortgage)

Department:

Mortgage Servicing / Default Management

Job Summary:

The Mortgage Foreclosure & Claims Manager oversees the end-to-end foreclosure and claims processes for defaulted mortgage loans. This role ensures compliance with investor, insurer, and regulatory guidelines while minimizing financial losses and maintaining operational efficiency.

Key Responsibilities:

Foreclosure Management:

Supervise judicial and non-judicial foreclosure processes across multiple states. Coordinate with attorneys, vendors, and internal stakeholders to ensure timely foreclosure actions. Monitor foreclosure timelines and ensure adherence to investor-specific requirements (FHA, VA, USDA, FNMA, FHLMC & private investors). Review and approve foreclosure-related documentation including payoffs, reinstatements, judgment figures and bidding. Maintain accurate records and updates in the servicing system. Ensure compliance with federal, state, and investor regulations.

Claims Processing:

File foreclosure advance claims for reimbursement from investors and insurers. Review and validate claim documentation for accuracy and completeness. Ensure timely submission of claims to GSE, GNMA, MI companies, and other investors. Track claim statuses and follow up on outstanding or denied claims. Collaborate with finance and audit teams to reconcile claim payments and recoveries.

Team Leadership & Compliance:

Lead and mentor a team of foreclosure and claims specialists. Develop and implement policies and procedures to improve operational efficiency. Ensure team meets performance metrics and service level agreements. Participate in audits and regulatory reviews; provide documentation and responses as needed.

Qualifications:

Bachelor's degree in business, Finance, or related field (preferred). 5+ years of experience in mortgage servicing, foreclosure, and default claims. Strong knowledge of FHA, VA, USDA, FNMA, FHLMC & private investors guidelines. Excellent analytical, organizational, and communication skills. Proficiency in MS Office and mortgage servicing platforms.

Additional skills:

Experience managing vendor relationships and legal counsel. Familiarity with credit bureau reporting and delinquency tracking. Ability to lead cross-functional teams and drive process improvements. * Experience in systems like Sagent, Tempo, Loansphere & PACER.