Job Description

AV-277556
BENGALURU,Karn?taka,India
Vollzeit
Unbefristet
40
eCommerce Solutions
Blue Dart Express Limited

National Accounts Manager / Senior National Accounts Manager - Hi-Tech & Conglomerates

Function: Commercial - Hi-Tech & Conglomerates

RCS Grade: I / J

Reports To: Vertical Head - Hi-Tech & Conglomerates

Location: Bangalore


About Blue Dart Express India

Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India's logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth.

Our Hi-Tech & Conglomerates vertical focuses on delivering advanced logistics solutions to meet the demands of technology-driven industries and major business groups. With the rapid adoption of digital technologies, growing demand for advanced manufacturing equipment, and the rise of large-scale conglomerates, Blue Dart is committed to delivering innovative solutions that streamline operations, reduce costs, and enhance service quality.


Position Overview

The National Accounts Manager / Senior National Accounts Manager - Hi-Tech & Conglomerates will lead strategic client engagements with technology companies and conglomerates, providing tailored logistics solutions that address the unique demands of these industries.


Job Purpose

This role focuses on driving revenue growth, increasing service quality, and maintaining strong client relationships in the Hi-Tech & Conglomerates vertical.


Key Responsibilities

Key Account Management & Revenue Generation

Develop strategic relationships with top technology firms and large conglomerates. Expand Blue Dart's presence by offering value-added services, such as expedited shipping and customized handling. Meet revenue targets by creating innovative, data-driven logistics solutions for high-tech clients.

Advanced Logistics Solutions & Technology Integration

Implement tech-driven solutions, including real-time tracking, automated warehousing, and predictive analytics. Enhance security protocols for high-value shipments to mitigate risks and ensure compliance. Work with operations and IT teams to integrate cutting-edge technology for improved service efficiency.

Market Analysis & Competitive Positioning

Stay informed on the latest technology trends, including Industry 4.0, IoT, and AI-driven manufacturing. Conduct competitive analysis to identify opportunities for differentiation and enhanced client value. Share industry insights with leadership to align Blue Dart's offerings with market demands.

Stakeholder Collaboration & Execution Excellence

Collaborate with internal teams to ensure smooth execution of logistics solutions. Partner with clients to anticipate challenges, address concerns, and improve overall customer satisfaction. Work with finance and legal teams to create competitive contracts and ensure compliance with all agreements.

Qualifications & Experience

Education

Essential: MBA/PGDM in Sales, Marketing, Supply Chain, or Business Management. Preferred: Certification in Supply Chain Analytics, Technology Logistics, or Project Management.

Experience

Overall: 8-12 years of experience in key account management or logistics for technology firms or conglomerates. Proven ability to develop innovative logistics solutions and deliver exceptional client service. Experience managing high-value shipments, advanced warehousing, and automated distribution networks.

Technical Skills & Competencies

Core Technical Skills

Expertise in tech-enabled logistics, real-time tracking, and AI-driven supply chain solutions. Strong knowledge of high-tech industry requirements and secure shipping methods. Experience in developing strategic partnerships and leveraging analytics for process improvements.

Behavioural Competencies

Strategic Insight: Strong ability to align logistics strategies with the technology and conglomerate sectors' growth objectives. Client Orientation: Dedicated to meeting the unique needs of high-value and complex client accounts. Innovation-Driven: Passionate about applying advanced technologies to improve operational efficiencies. Effective Communication: Clear and concise communicator capable of influencing internal and external stakeholders.

Key Performance Indicators (KPIs)


S. No.

Key Result Areas

Key Performance Indicators (KPIs)

1

Revenue Growth

Increase in revenue from high-tech and conglomerate clients

2

Service Quality

Improvement in on-time deliveries and SLA performance

3

Client Retention

Higher renewal rates and expanded partnerships

4

Innovation Metrics

Number of advanced logistics solutions implemented

5

Market Leadership

Enhanced market share and industry recognition


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