Job Description

Introduction:

About SymphonyAI:

SymphonyAI is a global leader in enterprise AI solutions, transforming how industries operate and grow. We build and deploy cutting-edge artificial intelligence to solve complex business challenges, delivering rapid, tangible value across retail, CPG, financial services, manufacturing, media, enterprise IT, and the public sector.



Our unique strength lies in uniting deep vertical expertise with industry-leading AI technology and proprietary data insights. As one of the fastest-growing AI portfolios, we are dedicated to assembling a world-class, high-performance engineering team to pioneer the next generation of intelligent applications.


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Role Summary:

The HR Operations Manager is the strategic owner and optimizer of end-to-end HR operations across the region, accountable for process excellence, data integrity, statutory compliance, and a seamless employee experience. Acting as a hands-on leader and automation advocate, this role drives standardization, scalability, and continuous improvement across all workflows while partnering closely with Global HR, IT, Finance, and regional leaders. The position requires strong independent execution aligned with global principles and close collaboration with the India HR Lead to deliver consistent, high-impact operational outcomes.

About the role:

End-to-End HR Operations & Employee Lifecycle Management

Serve as the single point of accountability for the flawless execution of the entire employee lifecycle including: + Hire to retire processes + Onboarding, transfers, promotions, role changes
+ Compensation changes, benefits administration
+ Leave, attendance, and exit management
Ensure all processes are delivered consistently, and in full compliance with local regulations, balancing global standardization with regional nuance.

Process Excellence & Continuous Optimization (Non-Negotiable)

Design, document, and implement standardized, scalable HR workflows to eliminate fragmentation and drive operational unification. Champion a culture of continuous improvement by proactively identifying and eliminating process inefficiencies, redundancies, and risks. Serve as the primary evangelist for process optimization, ensuring core governance is never compromised while enhancing the employee experience.

HR Data Governance, Analytics & Insights

Be a subject matter expert and the absolute owner with data integrity, accuracy, and governance for all HR data in the region, ensuring it meets rigorous audit and compliance standards. Develop and

automate dashboards& reports on: + Headcount and workforce metrics + Attrition and retention trends
+ Hiring and onboarding metrics
+ Compliance and operational SLAs
Partner with IT and HRIS to optimize data

architecture and provide actionable,

data-driven insights to HR & business leadership.*

HRIS Strategy & Stewardship

You will be the

subject-matter expert and

process ownerfor the HRIS, ensuring it operates as the single source of truth for HR data. Drive system adoption and best practices, partnering with Global HRIS, IT & Vendors on configuration, enhancement, releases, and integrations.*

Compliance & Risk Management (India Focus)

Own

India statutory compliance*, including but not limited to:
+ PF, ESIC, Gratuity, Bonus, PT, Shops & Establishments + Labour law reporting and audits
Ensure vendor compliance and timely statutory submissions. Proactively identify compliance risks and implement preventive controls. Serve as the key point of contact for all internal and external HR Operations audits.

Strategic Stakeholder Collaboration

Collaborate as a

trusted advisorwith Global HR, Regional HRBPs, Finance, Payroll, and IT to translate strategic initiatives into executable operational plans. Ensure seamless

operational alignmentbetween regional execution and global HR strategy.

Team Leadership & Development

Lead, mentor, and develop a hight-performing HR Operations team. Drive high standards of

attention to detail, accountability, and service mindset*.
Build strong succession and cross-training within the team. Foster a culture of

ownership, continuous learning, and operational excellence*.

Employee Experience & Service Delivery

Champion

people-experience-first approachby designing and delivering HR services that are simple, transparent, timely, and empathetic. Maintain the essential balance between streamlined, friendly service and non-negotiable process discipline and control.

Industry Benchmarking & Innovation

Stay connected with

industry HR practitioners and forumsto benchmark: + HR Ops best practices + HRIS innovations
+ Compliance and governance trends
Introduce relevant external insights to advance the maturity and strategic impact of the HR operations function.

About you:

Core competency

10+ years of progressive HR Operations experience in a global organization with significant APAC regional expertise. Proven mastery in HR process design, from

planning and stabilization to unification and optimization.*
Demonstrated skill in

HR analytics and dashboard automation

*.

Hands-on

Workday HRIS proficiency

*.

Strong subject-matter expertise in

India statutory compliance*.
Postgraduate degree in HR (MBA, MSW, or equivalent) is preferred.

Functional & Behavioural Skills

Strong analytical and problem-solving capabilities Excellent stakeholder management and communication skills High integrity and commitment to confidentiality Comfort working in complex, global environment Ability to influence without authority

Success Indicators

Stable, standardized, and scalable HR operations across the span High HR data accuracy and audit readiness Measurable improvement in HR process efficiency and employee experience Strong stakeholder confidence in HR Operations A capable, empowered, and high-performing HR Ops team

About Us:

Why Join SymphonyAI:

Competitive salary and benefits package. Flexible hybrid working model. Opportunities for professional growth and development. Collaborative and inclusive work environment. Access to the latest technologies and tools. * Opportunity to make a tangible impact on cutting-edge AI solutions.