Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.



Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Commercial Payments business is going through a significant transformation to take advantage of the tremendous payments opportunities across the globe. The business is significantly evolving our product offerings to meet the diverse needs of our commercial customers. With these evolving products customer management strategies also need to evolve.


The incumbent Manager of Commercial Risk Management in the Credit & Fraud Risk - Centre of Excellence CFR-CoE) will lead the customer management strategies for the GCP Case setup's and digital


Key Responsibilities will include:.


Build and execute on best in class customer management strategies to ensure our delinquency numbers meet the targets. Drive key initiatives like digital strategies; support migration to POA platforms. Leverage capabilities such as Customer 360 and Commercial Debt Capacity to help transform risk management to Obligor level and execute on the recession readiness plan in collaboration with other commercial risk teams within the broader global CFR organization. Lead, engage, and inspire a team of high performing risk management professionals.

Critical Factors to Success:

Ability to prioritize across multiple requests and continuously manage partner expectations.


Ability to structure highly unstructured requests and convert the available information to into business implications and insights.

Past Experience:

4+ Years of Relevant/Related Work Experience with Consistent Track Record Of Strong Performance

Academic Background:

MBA, Master's Degree In Economics, Statistics Or Related Fields From Top Tier Institute

Functional Skills/Capabilities:

Ability To Drive Results With Strong Thought Leadership


Strong Analytical & Problem Solving Skills


Excellent Communication and Relationship Building Skills


Demonstrated Ability to Work Effectively Manage and Integrate With Cross-Functional Business Partners Worldwide


Technical Skills/Capabilities:


Advanced level used for Excel and PowerPoint


Proficiency with Programming in SAS / SQL / HIVE

Knowledge of Platforms:

Experience working on Cornerstone, Lumi

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors


Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective


Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential


Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage


We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:


Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.