Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions

-

we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Manager

,

Collections

!

We are looking for someone with extensive knowledge and understanding of

entire

order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly high pressure

business environment while being a good team player and should have led US healthcare collection

team/s.

Responsibilities

In this role, you will

be responsible for

all the activities related to O2C domain

Validate the invoices billed and mapped with propensity to pay

Investigate discrepancies in the invoices and payments with disputes

Manage Order to Cash related to collections and dispute management, implement & adhere to strategy

Interaction with end customers via Calls and Emails for collecting pass due amounts

Meeting collections numbers/targets (monthly/ quarterly/ yearly)

Dispute Handling related to invoice issues

Lead and

participate

in conference calls with internal/external stake holders

from both operations, LDT, and other support functions.

Participate in governance meetings;

Closely work

with the team and ensure right collaboration with the

team members properly to meet the deliverables and motivate & help them to develop the process standards

Identify

process improvement opportunities and drive implementation (Lean, digital, Six Sigma projects)

Timely and effective communication with internal departments for issue resolution and

timely

resolution

Qualifications we

seek

in you!

Minimum

Q

ualifications

B.Com

graduation (

MBA - Finance preferred)

Relevant work experience in Order to Cash

Preferred

Q

ualifications

/ Skills

Very Good Written and Verbal Communication skills

Proficient in MS Office applications, especially in MS excel

Prior experience with US Healthcare collections

Work Environment

Operate within a structured framework but is

you are

expected to be proactive and analytically independent in

your

own area of responsibility

Employment Type: Full-Time

Shift: [US Shift/Night Shift EST/EDT hours]

Why join Genpact?

Be a transformation leader

- Work at the

cutting edge

of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to pay to participate

in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobManager

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 23, 2025, 8:26:01 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time