Job Description

Manager-Policy Service - 10+ Years - Gurugram
Are you a driven leader with over 10 years of experience in policy servicing within the insurance domain? Join us as a Manager-Policy Service in Gurugram and play a pivotal role in transforming client engagement through seamless policy operations. This is your chance to innovate, lead, and contribute to superior customer experiences in an inclusive, dynamic, and vibrant organizational culture!
Location: Gurugram, India
Your Future Employer:
A leading global organization in the insurance industry, renowned for delivering innovative and customer-centric solutions. We take pride in fostering a work environment where employees from diverse backgrounds feel empowered to drive change and make an impact.
Responsibilities:

• Lead, mentor, and manage a team dedicated to policy servicing and operations.
• Collaborate with various stakeholders to ensure seamless execution of processes while maintaining adherence to organizational policies and compliance standards.
• Design and implement strategies to enhance customer satisfaction and operational efficiency.
• Analyze trends in policy servicing to ensure timely updates and recommendations for process improvement.
• Undertake ownership for escalations and guide resolutions with a proactive approach.
• Work closely with leadership to align business objectives with policy operations.

Requirements:

• A minimum of 10 years of experience in policy servicing or related operations in the insurance domain.
• Proven expertise in team leadership, stakeholder management, and process optimization.
• Strong problem-solving skills with a customer-centric mindset and a high degree of professional integrity.
• Demonstrated proficiency with industry practices, regulatory compliance, and quality assurance.
• Exceptional communication and organizational skills with a keen eye for detail.
• A Bachelor's degree in a relevant field (advanced certifications in insurance will be an advantage).

What's in it for you?

• Opportunity to work with a globally recognized leader in the insurance industry.
• A platform to challenge and enhance your leadership and strategic skills.
• Competitive compensation package along with best-in-class employee benefits.
• A nurturing work environment that values diversity, equality, and inclusion.
• Space to innovate and contribute to meaningful, impactful projects.

Reach us:
If you feel this opportunity is well-aligned with your career progression plans, please feel free to reach me with your updated profile at .
Disclaimer:
Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note:
We receive a lot of applications daily, so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.
Profile Keywords:
Insurance Manager, Policy Servicing, Team Leadership, Compliance, Customer Experience, Process Optimization, Regulatory Standards, Insurance Operations, Gurugram Jobs, Insurance Recruitment.