Job Description

As a front line Manager of 20-25 associates, the Manager will provide coaching, guidance, and mentor ship to drive achievement of individual and team performance goals. Other responsibilities include interviewing, training, performance management and employee engagement.
Responsibilities include, but are not limited to:
Lead and motivate a team of 20-25 associates through 1:1s, behavioral and customerhandling coaching and individual development plans; develop talent and manage team performance in order to meet and exceed customer satisfaction goals
Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
Represent the Voice of the Customer during Gemba walks, participate in Kaizen events and other continuous improvement initiatives in order to escalate systemic problems
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

BASIC QUALIFICATIONS 5 years work experience with 2-3 years People Management experience required Bachelors or advanced degree in any discipline Excel skills

PREFERRED QUALIFICATIONS Able to respond and flexible to changes
Able to motivate the team and acts as a role model
Proficiency with MS Office tools
Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment
Demonstrates ability to analyze data, using the data to drive decision making
Approachable, cooperative, and a team player who gains the trust and support of Associates and peers
Former experience in logistics/transportation industry or customer oriented role is a plus
Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems)

Job details
IN, UP, Uttar Pradesh

Engineering & IT

Corporate Operations
Education: Any Graduate
Industry: Consumer Durables/FMCG, Warehousing

Skills Required