Job Description

Iris Holidays

is an a

ward-winning, Govt Approved Kerala Tour Operator based in Kochi, Kerala, India

. We are looking for an experienced travel executive to work as an Assistant Manager. Working with our experienced trip designers is eclectic and fun, and we create customised, affordable, authentic and unique Holiday Packages in Kerala and anywhere in the world.

Iris Holidays is the

only tour operator in Kerala to have won TripAdvisor award for 11 consecutive years

. Iris Holidays is approved by Ministry of Tourism, Government of India and Department of Tourism, Government of Kerala.

Job Responsibilities

Liaising with travel partners including hotels and houseboats to manage bookings and schedules for guest enquiries Promptly dealing with customer enquiries with an aim to meet and exceed their expectations Building professional relationship with internal and external stakeholders. Mentoring and coaching peer team members for collective performance improvement. Managing relationships with the Airlines /Foreign Agents /Hotels /Guides/ Transport partners and all stake holders for a tour package. Responsible for planning, organizing daily itinerary for the tours based on the guest requirements. Promoting and marketing the company in tourism events and seminars. Preparing Status reports (Daily and weekly) to update senior management. Following up with customers during the tour and collecting their feedback about the experience.

Desired Candidate Profile

3-12+ Years of experience handling package Enquiries in a leading travel firm/ tour operator/ reservation office Excellent command of spoken and written English Good experience in tourism/ hospitality industry Excellent computer skills and proficiency in excel, word, outlook and power point Commitment to internal and external customer satisfaction Proactive, self-Starter and Team Player Able to manage multiple tasks with deftness and attention to deadlines Effective Time Management skills Display efficient organizational skills Establish and Maintain strong Interpersonal Relationships Must have both the operation skills and technical knowledge to make customer pitches in a honest and ethical way.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?50,000.00 per month

Benefits:

Flexible schedule Health insurance Life insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Commission pay Performance bonus
Application Question(s):

This role is based in Kochi, Kerala. Are you willing to work in Kochi? Do you have work experience organising International Tours from India?
Language:

Hindi (Preferred)
Work Location: In person