Job Description

About VOIS

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VO

IS

(Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.



Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.



Established in 2006, VO

IS

has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India:

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In 2009, VO

IS

started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO

IS

India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

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Key Deliverables

Successful Hypercare closure and Handover to BAU. Market/Business Reporting w.r.t to Projects assigned. Executive Summaries of Incident Progress Improvement Proposals Market/Business Communications for P1, P2 Issues. Hyper care & Vanguard Reporting w.r.t to Projects.

Expected Knowledge, Qualifications & Experience

8 + Yrs. of Incident Management experience along with basics of Project Mgmt. & delivery. Good to have SAP Process Knowledge / Technical Knowledge Ability to work in complex matrix organisation structures Cultural awareness and ability to adapt to differing sensitivities Team player Ability to understand Customer and technology perspective on issues Good English Language - written and verbal. Good experience in Agile ways of working. Proven track record in MIM and Project Delivery Strong Stakeholder Management, Communication & Facilitation skills Strong Customer orientation and proven track record in a senior position in Customer Service Excellent organisational skills Ability to work under high pressure Ability to deliver through others in a matrix organisation Good Remedy knowledge ITILv4 Certification Good experience in reporting skills using PowerBI / MS Excel etc. Problem, change management knowledge would be additional advantage Willing to work in 24/7 environment.

VOIS Equal Opportunity Employer Commitment

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VO

IS

is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.



As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the

Top 10 Best Workplaces for Millennials, Equity, and Inclusion

,

Top 50 Best Workplaces for Women

,

Top 25 Best Workplaces in IT & IT-BPM

and

10th Overall Best Workplaces in India

by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.



By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we'll be in touch!