Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.


Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.


This Manager role is for the Systems Change Office within Financial Reporting Quality Assurance Organization (FRQA), in support of the Regulatory Reporting Automation program. This role is responsible for driving Change Management activities which includes driving the definition, gathering, exploration, analysis, and system maintenance of changes to Regulatory Requirements and the end-to-end automation through the Finance Modernization Data Pipeline, leading program and change governance efforts for finance / regulatory reporting platforms. This role will support the ownership of the Change Management Policy for regulatory reporting automation, including but not limited to documenting, understanding, and defining the core framework that includes mechanisms for monitoring, reviewing, implementing, and validating applicable changes stemming from internal and external drivers. Supplemental documentation will evidence changes from initiation, review, and approval to the implementation of the change.


The Change Management team oversees key processes that support new data and regulatory requirements that introduce change into our regulatory reporting automation and financial systems landscape, coordinating and orchestrating these across Controllership Product Owners, Report / Business Owners and Technology teams to determine changes to the maintenance and update of the data solutions (e.g., manual, static and reference tables) with the highest degree of confidence of the data flow and data system requirements or the deactivation / decommission of financial data systems.

How will you make an impact in this role?

Help drive the Finance-Controllership Regulatory Reporting Automation of system Change Management and Program Governance of Finance Modernization data requirements. Drive compliance of the Change Management Framework for regulatory reporting automation that defines the core strategy that includes mechanisms for monitoring, reviewing, implementing, and validating applicable changes stemming from internal and external drivers. Transition from current Change Management process to elevated Change Management processes by gaining a good understanding the current processes and tools functionality

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Drive the Change Management process by conducting thorough impact analysis and identifying relevant stakeholders. Collaborate with users to understand the pain points, requirements, feedback and provide them with timely resolutions. Drive effective communication across impacted stack holders. Ensure supplemental documentation is acquired for changes that will evidence changes from initiation, review, and approval to the implementation of the change. Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure change is executed accurately. Ensure smooth implementation of changes by understanding and communicating issues, dependencies, risks to relevant stakeholders. Good understanding of Change Management Lifecycle. Manage change management backlog, understand technical complexities and help prioritize changes. Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure change is executed accurately. Assist with internal/external audits to ensure relevant documentation is available across changes

Minimum Qualifications

Degree in Finance/Accounting and/or Information Technologies (masters preferred) 7+ years of work experience in Project Management/Change Management .
7+ years of work experience in Agile delivery or with other project management methodologies .
Experienced in the application of change management models, methodologies and frameworks, e.g., ADKAR, Kotter, McKinsey. Experienced in the creation of product prioritization and decisioning models, e.g., MOSCOW, Kanban, etc. Excellent relationship building, presentation and collaboration skills .
Experienced in the application of change resistance models, e.g., Kubler-Ross, Maurer, PDCA .
Self-motivated and proactive, ability to manage multiple assignments and projects concurrently. Experience with MS Excel, Power Query, and other analytical tools, e.g., Tableau. A self-starter, proactive team player with excellent relationship building and collaboration skills, facilitating a network of strong relationships across the organization. Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple priorities, delivering high quality service with passion and exceeding expectations.

Preferred Qualifications

Understanding of systems integration across complex system architecture. Understanding of Oracle General ledger and FAH accounting rules .
SQL and data analysis experience. Strong knowledge and working experience in regulatory regulations and reporting is required and any exposure to US regulations is preferred. Working exposure in development of financial data domains to support regulatory and analytical requirements for large scale banking/financial organizations. Communication Management/proficiency with PowerPoint.


We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.