Job Description

: Process Specific Skills

Basic Accounting Knowledge Excellent Advanced Excel Knowledge Understanding of different business functions and how they work Excellent Email writing skills

Leadership qualities with a proactive and solution-oriented mindset. Experience in shared services or global finance operations.

Soft skills

Excellent Analytical and Organizational Skills Management skills Excellent communication skills in English (written & spoken both) Self-disciplined, Self-driven and result oriented Team work/ Managing Self / Adaptability Ability to multi-task

Responsibilities: Team Leadership & Development

Lead and mentor a team of P2P & AR helpdesk professionals. Foster a collaborative and high-performance culture. Conduct regular performance reviews and provide coaching.

Operational Management

Oversee daily P2P & AR helpdesk operations ensuring SLA adherence. Monitor ticket volumes, resolution timelines, and quality metrics. Implement process improvements to enhance efficiency and accuracy.

Client & Stakeholder Engagement

Serve as the primary point of contact for client escalations and issue resolution. Build strong relationships with internal and external stakeholders. Ensure timely and professional communication across all channels.

Process Improvement & Analytics

Analyze helpdesk data to identify trends, gaps, and opportunities. Drive automation and standardization initiatives. Prepare and present operational dashboards and reports to leadership.

Compliance & Risk Management

Ensure adherence to internal controls, policies, and regulatory requirements. Support audits and compliance reviews as needed.

Qualifications: Education & work experience Requirements

Bachelor's/ master's degree in finance, Accounting, Business Administration, or related field. 8+ years of overall experience, with 2+ years each in P2P & AR Helpdesk and 3+ years in team handling

* Certification in Lean Six Sigma or similar process improvement methodologies is a plus