Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.


Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.


American Express National Bank (AENB) is American Express' U.S. banking operation serving customer and small business customers with payments, financing and savings products. AENB accounts for more than 60% of the overall company's revenues and net income. AENB HQ drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions, and executive officers. The AENB COO Offices also plays an enterprise role in driving greater consistency, effectiveness, and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.


The Manager, Enterprise Affiliate Management (EAM) Relationship & Contract Management will be responsible for leading a team of analysts who manage contract lifecycle activities that support enterprise-wide affiliate agreements, while ensuring adherence to governance processes that support Transfer Pricing, Outsourcing Governance, and compliance with the American Express Policy on Third-Party Management and the Interagency Guidance on Third-Party Relationships & Risk Management. Relationship management of each Affiliate through regular engagement, ongoing validation, monitoring and risk and performance reporting will be critical when validating that agreements remain effective and obligations/contract performance standards are being met.

Key Responsibilities:

Facilitate the end-to-end contract lifecycle management and approval process for new/restated agreements following a risk-based approach, including reviewing enterprise agreement requests, identifying appropriate agreement templates, drafting agreements, monitoring status through the negotiation stage, ensuring completion of necessary approvals during the approval stage, and gather eSignatures for execution. Engage relevant stakeholders throughout contracting decisions, while ensuring adherence to legal/regulatory and/or Outsourcing Governance requirements and Third-Party Management requirements; coordinate the approval process and sign off. Lead a team of analysts that ensure contract record, supporting documents and contract metadata are properly entered into the Contract Management System, including agreement risk and performance metrics where possible. Negotiate and refresh affiliate agreements, including the creation of new agreements on a risk-based approach. Facilitate regular, ongoing affiliate discussions with Business Unit Affiliate Owners to ensure service descriptions and risk and performance metrics are documented appropriately, and that service obligations are being met. Maintain strong working relationships with key business partners including but not limited to GCO, Tax, Transfer Pricing, Finance, Outsourcing Governance, and various business units. Support agreement approvers by conducting system demonstrations and troubleshooting with the Contract Management System (CMS) and DocuSign. Develop and maintain a clear communication strategy to engage and inform business partners. Maintain and promote the Blue Box Values by ensuring that works is completed to the highest professional, legal, and regulatory standards, and that the activities subject to approval comply with the Company's stated business ethics.

Minimum Qualifications:

Strong relationship skills including the ability to effectively and professionally communicate and build positive working relationships across all levels within the organization. Proven collaboration skills along with the ability to influence without authority. Customer focused with an ability to manage multiple stakeholders with competing needs; proven to effectively negotiate solutions with internal stakeholders with competing needs. Strong attention to detail and superior organizational & follow-through skills. An understanding of American Express products, processes, organization, and governance processes. Effectively works independently within a team construct, while supporting teamwork and achievement of team objectives. Ability to systematically analyze complex problems, draw relevant conclusions, implement appropriate solutions, and adapt to change while keeping a continuous improvement mindset. Strong organizational skills, positive attitude, strategic thought leadership, and ability to anticipate needs. Proven to have a global mindset; able to work well across time zones and cultures; demonstrated ability to function as a member of a global team.

Preferred Qualifications

Previous experience with project or program management is a plus. Previous experience with Affiliate Risk Management and Interagency Guidance on Third-Party Relationships & Risk Management is a plus. Graduate degree preferred. Advanced degree in Business Administration, MIS, Finance, Accounting or related a plus.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:


Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.