Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager, Documentation Analyst- Agentic AI
In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions--domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines.
Key Responsibilities
Lead Documentation Strategy: Define, implement, and enforce documentation standards, templates, and style guides across Agentic AI products and engineering teams.
Technical Authoring: Oversee creation and editing of API documentation, product manuals, user guides, process flows, and architecture summaries.
Content Management: Manage and optimize the use of Content Management Systems (CMS) for authoring, versioning, and publishing technical content.
Version Control: Establish documentation workflows integrated with version control systems (e.g., Git, Azure DevOps) to ensure synchronization with product releases.
Cross-Functional Collaboration: Partner with engineering, product management, data science, and compliance teams to gather inputs and validate accuracy of content.
Knowledge Governance: Develop and maintain a centralized knowledge repository ensuring content relevance, accuracy, and discoverability.
Quality Assurance: Implement peer-review and audit processes for documentation quality, technical accuracy, and consistency across releases.
Training & Enablement: Conduct training sessions for writers, engineers, and SMEs on documentation best practices, tools, and templates.
Continuous Improvement: Drive automation and innovation in documentation through tools, AI-assisted authoring, and structured metadata tagging.
Compliance & Accessibility: Ensure all documentation meets internal and external compliance requirements (e.g., ISO, SOC2) and accessibility standards.
Qualifications we seek in you!
Minimum Qualifications
Bachelor's or Master's degree in Technical Communication, Computer Science, Information Technology, or a related discipline.
Experience in technical documentation, knowledge management, or information architecture.
Proven experience with documentation tools and CMS platforms (e.g., MadCap Flare, Confluence, SharePoint, Document360, or similar).
Hands-on experience with version control systems such as Git or Azure DevOps.
Strong understanding of software development lifecycles (SDLC) and Agile methodologies.
Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into clear, user-friendly documentation.
Preferred Qualifications/ Skills
Experience designing and managing knowledge management systems (KMS) and taxonomies.
Familiarity with AI or cloud-based documentation environments (Azure AI, AWS, GCP).
Certification in Technical Communication or Knowledge Management.
Experience with metadata-driven documentation, API documentation frameworks (e.g., Swagger, Postman), and single-sourcing techniques.
Strong project management, stakeholder engagement, and review coordination capabilities.
Why join Genpact?
Lead AI-first transformation - Build and scale AI solutions that redefine industries
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required