Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Function Description:
With a focus on digitization, innovation, and analytics, the Global Decision Sciences (GDS) team creates central, scalable platforms and customer experiences to help markets across all of these priorities. Charter is to drive scale for the business, and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of GDS is the integration of diverse skills across all of its remit. GDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world. The Amex AI Labs of American Express Corporation is looking for best in class Senior Research Engineers to work in a dynamic and rewarding workplace. Amex AI Labs is currently co-located in Bangalore, Gurgaon and New York and involves dynamic and talented researchers with Ph.D. or Master's degree from top tier institutes in India and abroad having research and product development expertise in AI/ML technologies such as - Deep Learning, Data Science, Natural Language Processing, Cloud Technologies and related technical areas. Going beyond building products and solutions for traditional financial domains such as credit and fraud, the team is also working on challenging research problems in domains such as services, human resource management, travel & lifestyle, and many more. The key goal is to progress the state of the art in science and develop products to solve business problems, in a domain-agnostic manner, for American Express.
Purpose of the Role: Collaborate on next generation research services in the areas of Artificial Intelligence (AI) to aid solutions to complex business problems for American Express
Responsibilities:
Amex AI Labs is looking for individuals with AI R&D background for AI Research & Services team in Bangalore/Gurgaon. The team works on handling capabilities centred on Document Analysis, NLP, AI research from conception to launch. Successful candidates are expected to partner with different business and technology teams in American Express to build capabilities for high impact use-cases. We are looking for extremely agile and entrepreneurial candidates who will help innovate and execute product initiatives across the company.
Lead the ideation and launch of innovative AI/ML capabilities & services
Hands on Deep learning Algorithms like BERT, RNN, LSTM, Transformer, GRU, GAN etc
Understanding Generative AI based closed source models like ChatGPT, Claude, Llama for different usecases
Fine Tuning open source models like Llama and other models on domain specific data
Working with MLOPs capability like MLFlow, AirFlow etc and understanding of deployment capabilities on public cloud (AWS, GCP) and on-prem infrastructure
Technically hands-on working with big data sets using Python/JAVA/SPARK, doing EDA and bringing insights from data
Building POCs basis on research papers analysis while simulating business impact and Transform MVPs to production grade capabilities in collaboration with engineering teams
Authoring and publishing papers, adopting open source tools, presenting in conferences, conducting R&D driving company revenue.
Innovate ways to evangelize the product to drive Amex wide user adoption
Contribute to the strategy and roadmap of AI/ML Initiatives to help drive most impact
Evaluate prospective features in AI Services and ability to prioritise them with changing requirements in the direction of AI adoptions.
Leadership Outcomes:
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the world's best customer experiences every day
Minimum Qualifications

• Strong Internal Candidate Preferred

5+ years of building machine learning models using advance AI techniques
4-5 years of experience in working with product/engineering/automation development teams in a fast paced, complex, and dynamic environment.
Experience in leveraging Agile, Scrum or other rapid application development methodologies
Undergraduate/Master's/PHD in Computer Science/ Data Science/ Statistics/ Mathematics, MBA from institutes of global repute.
Preferred Qualifications
Technical Skills:
1. Good coding skills in Python, SPARK, Hive, GIT, API
2. Good Understand of Deep Learning Algorithms
3. Superior math & programming skills and hands-on experience in machine learning tools
4. Understanding of how CI/CD works
5. Exposure to Public Cloud Deployment (AWS, GCP)
6. Proficient in statistical techniques
7. Background in Natural Language Processing - with hands on experience in frameworks like langraph, langchain, vector databases, Agentic frameworks
Behavioral Areas:
Enterprise Leadership Behaviors
Set The Agenda: Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required