Job Description

Job Title: CSG Manager
Location: Udaipur / Jaipur
Experience Required: 4 to 6 years
About Us
Kadel Labs is a deep-tech IT services company dedicated to transforming businesses with cutting-edge solutions. Our expertise spans Data Analytics, Engineering, and Visualization; Cloud services including DevOps, InfoSecOps, and InfraOps; Software development and modernization; and Generative AI-driven business applications. As a trusted partner of DataBricks, Azure, AWS, WebMethods, and Bitrix24 CRM, we empower businesses with innovative, reliable, and scalable technology solutions.
About the Role
We are looking for a CSG Manager who thrives at the intersection of user-centric product thinking, data-driven decision-making, and cross-functional execution. This role demands a leader who brings strong empathy for end-users, sharp analytical acumen, and the ability to align stakeholders through clear, impactful communication. You will work closely with internal and external teams to conceptualize, define, and drive initiatives that create value and improve product-market fit.
Key Responsibilities
Product Strategy & Execution

• Drive product thinking across customer success initiatives, ensuring alignment with user needs and business goals
• Translate complex problems into actionable solutions with clear outcomes
• Take complete ownership of key deliverables and ensure timely execution with measurable impact
• Lead planning, scoping, and prioritization of product-related customer success efforts

Stakeholder Alignment & Communication

• Engage with internal and external stakeholders to understand requirements and align on expectations
• Craft compelling narratives and presentations to communicate goals, progress, and results
• Foster collaboration across teams by driving consensus and clarity

Data-Driven Problem Solving

• Leverage data to analyze customer pain points, identify patterns, and measure impact
• Use metrics and insights to continuously refine processes and strategy

Technology & Process Understanding

• Contribute meaningfully to conversations around SDLC, APIs, Agile, and cloud-based architectures
• Work seamlessly with engineering and product teams by speaking the language of technology
• Utilize modern tools to manage workflows and improve operational efficiency

Key Skills Required

• Product Thinking & Empathy: Strong user-focus and ability to think from first principles
• Communication: Excellent verbal and written communication; skilled at storytelling and alignment
• Ownership & Drive: Self-starter with strong execution focus and bias for action
• Analytical Mindset: Data-led decision-making with a structured approach to solving problems
• Technology Understanding: Comfortable with SDLC, APIs, agile processes, and cloud tools

Nice to Have

• MBA from a premier institute such as IIM
• Prior IT/Engineering background
• Exposure to customer success tools and CRM systems
• Experience working with cross-functional product teams

Education:
A degree in Engineering (preferably in Computer Science/IT) and an MBA from a reputed institute