Job Description

- Digital Transformation & Process Improvement Lead

Role Overview

The Digital Transformation & Process Improvement Lead will be responsible for driving end-to-end process improvements and digital automation initiatives within the Order Management Control Tower and Logistics Management Control Tower functions. The role will ensure continuous monitoring, identification of improvement opportunities, and execution of digitization projects through collaboration with cross-functional teams and delivery partners

Key Responsibilities:

1.Process Monitoring & Improvement

Continuously monitor Order Management and Logistics Control Tower processes to identify inefficiencies, risks, and improvement opportunities. Define, prioritize, and execute process improvement initiatives to optimize service, cost, and compliance. Develop and track KPIs to ensure process efficiency, quality, and customer satisfaction. Partner with business and operations teams to standardize processes and drive operational excellence.

2. Digital Transformation & Automation

Lead identification and implementation of digital tools and automation solutions (Python, Excel-based automation, RPA, dashboards, AI/ML solutions) for process efficiency. Collaborate with IT, data analytics, and automation delivery teams to ensure seamless deployment of solutions. Build and maintain dashboards and control tower visualizations for real-time monitoring and decision support. Act as a change agent, ensuring adoption and training of digital solutions across stakeholder groups.

3. Stakeholder Engagement & Project Leadership

Partner with supply chain, logistics, order management, and IT teams to drive end-to-end project execution. Serve as the single point of contact for digitization initiatives within control tower functions. Manage project timelines, budgets, and resources effectively. Communicate project progress, risks, and outcomes to leadership and stakeholders.

Qualifications & Skills

Bachelor's/Master's degree in Engineering, Supply Chain, Operations, or related field. 8-12 years of experience in supply chain, logistics, or order management with strong exposure to process improvement and digital transformation. Proven expertise in Lean Six Sigma, process re-engineering, and project management. Strong knowledge of Order Management and Logistics processes in a control tower environment. Hands-on experience with automation tools (Python, Excel VBA, RPA, AI/ML-based solutions, Power BI/Tableau dashboards). Excellent stakeholder management, communication, and change management skills. Strong analytical and problem-solving mindset with ability to translate business needs into digital solutions.

Key Success Metrics

Reduction in process inefficiencies and manual interventions. Increased automation adoption across Order & Logistics Control Tower processes. Improved process cycle times, accuracy, and compliance. Enhanced stakeholder satisfaction and decision-making speed. * Delivery of measurable cost savings and productivity improvements.