Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.



Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.



You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact--every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.



The Manager position is part of the Global Regulatory Exam Lifecycle Management (RELM) team in Global Risk and Compliance (GRC) and reports to the Director of the Regulatory Exam Management Professional Practices team within RELM.



RELM supports the end-to-end lifecycle of regulatory exams, ongoing supervision, and remediation of regulatory findings - responsibilities that are central to the safety and soundness of American Express.



The Professional Practices team, within RELM, focuses on supporting the development, implementation, and maintenance of technology solutions and workflow used throughout the exam lifecycle, including associated procedures and training. The team also conducts quality assurance review of deliverables created throughout the finding remediation process, including Management responses, action plans, and exam closure packages, prior to submission to the regulators. In addition, the team analyzes regulatory exam and finding data for themes and trends to support organizational exam readiness and early self-identification of potential issues, as appropriate.



The Manager will be part of the Professional Practices team, within RELM, and will help lead the RELM Professional Practices team in India. This includes all responsibilities of the Professional Practices team outlined above.


Key Responsibilities Will Include:


Assisting with the optimization, automation, and maintenance of workflow and processes that facilitate the management of the exam lifecycle and regulatory inquires

Assisting in developing "best practice" communications process and maintaining high quality templates for communications to the regulators and management

Overseeing and providing quality assurance of communications to the regulators and management during the examination process, in particular the remediation phase of the exam

Overseeing and providing analysis of regulatory exams, findings, and inquires to identify themes and trends that would alert American Express to potential exams and additional inquires

Supervising analyst(s) in their day-to-day work within the RELM Professional Practices team based in India




Minimum Qualifications:


Operational experience in exam management, regulatory affairs, risk management, and / or operations risk / compliance

Ability to successfully collaborate with colleges globally and build strong, sustainable working relationships

Experience analyzing and optimizing processes and workflows

Excellent communication skills, particularly written communications for outside authorities

Experience with data analytics including solid experience with Microsoft tools and analytical tools

Strong experience developing analytical reports with clear findings and messages

Ability to work independently as well as with others and manage others

Experience with a large, U.S. financial services company is a plus

Shift time: UK Shift time

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.