Job Description

Job Title:

Hotel Manager

Location:

Howrah, West Bengal

Hotel Type:

2-Star City / Budget Business Hotel

Reporting To:

Owner / Managing Director

Employment Type:

Full-time

Job Purpose

To manage the

overall operations, profitability, service standards, and compliance

of a 2-star hotel, ensuring smooth day-to-day functioning, guest satisfaction, staff supervision, and cost control.

Key Responsibilities1. Operations Management

Oversee daily hotel operations including

Front Office, Housekeeping, Food & Beverage (if applicable), Maintenance, and Security

Ensure

cleanliness, hygiene, and service standards

as per 2-star classification Handle room inventory, bookings, check-in/check-out procedures, and guest flow Ensure proper upkeep of rooms, public areas, and hotel assets

2. Guest Relations & Service Excellence

Ensure high levels of

guest satisfaction and complaint resolution

Personally handle escalated guest issues and service recovery Maintain guest feedback records and implement improvement actions

3. Staff Management

Recruit, train, schedule, and supervise hotel staff Ensure discipline, attendance, grooming, and conduct standards Conduct performance reviews and motivate staff for service excellence Ensure compliance with

labour laws, working hours, leave, and statutory requirements

4. Financial & Cost Control

Prepare and monitor

monthly budgets, expenses, and revenue reports

Control operational costs including housekeeping supplies, utilities, food costs, and maintenance Handle vendor negotiations, purchases, and inventory control Ensure cash handling, billing accuracy, and daily revenue reconciliation

5. Sales, Marketing & Occupancy

Work with OTAs (MakeMyTrip, Goibibo, Booking.com, etc.) to maximise occupancy Manage room pricing, discounts, and promotions Develop local corporate tie-ups and walk-in business Monitor reviews and ratings on online platforms

6. Compliance & Safety

Ensure compliance with: Local municipal and tourism regulations Fire safety, health & hygiene norms Labour laws (Shops & Establishments, Minimum Wages, PF/ESI where applicable) Maintain statutory registers and licences Ensure guest and staff safety at all times

7. Administration & Reporting

Maintain operational reports (occupancy, ADR, revenue, expenses) Coordinate with accountants, auditors, and external agencies Report regularly to ownership on performance and issues

Key Skills & Competencies

Strong

people management and leadership skills

Good understanding of

hotel operations and budgeting

Excellent guest handling and communication skills Ability to multitask and work under pressure Knowledge of OTA platforms and basic hotel PMS Working knowledge of

Indian labour laws and hotel compliance

Qualifications & Experience

Graduate / Diploma in

Hotel Management or Hospitality

(preferred)

5-8 years of experience

in hotel operations, with at least

2-3 years in a supervisory/managerial role

Experience in

budget or 2-3 star hotels

preferred Local market knowledge of Howrah / Kolkata region is an advantage

Working Conditions

Willingness to work

shifts, weekends, and holidays

On-site presence required Accommodation may be provided (if applicable)

Compensation

Salary: As per experience and market standards
Job Types: Full-time, Permanent

Pay: ₹197,579.41 - ₹220,000.00 per year

Benefits:

Cell phone reimbursement Food provided * Provident Fund