Job Description

Role Title: Manager, Watchlist Screening (L09)
Company Overview:
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
Organizational Overview:
The Watchlist screening team screens individuals and entities designated by OFAC (Office of foreign assets & Control), OSFI (Office of the Superintendent of Financial Institutions), MRB (Marijuana Related Business), PEP (Politically Exposed Person) & FinCEN (Financial Crimes Enforcement Network) on its Watchlist (Master file) for new and existing customers with Synchrony Financial. The team receives alerts for potential matches which are then screened against the Masterfile to validate any true matches. Additionally, the team is responsible for updating and maintenance of the OFAC Masterfile and FINCEN 314(a) reporting. Team also performs Periodic and Event Driven reviews as part of CIP, KYC & CDD program.
Role Summary/Purpose:
You will be responsible for leading a team of Watchlist Screening representatives. This role requires driving operations excellence while ensuring full compliance with AML/BSA regulations. You will manage complex screening operations including PEP, MRB & OFAC Sanctions Screening, oversee the completion of Customer Due Diligence which includes Periodic & Event Drive review assessments and FinCEN 314(a) screening. You will be responsible for meeting the SLAs, while fostering a high-performance culture focused on productivity, quality and regulatory compliance.
Essential Responsibilities:
Effectively lead and manage a team of Watchlist Screening representatives and directly responsible for leading, motivating and coaching your team for high performance.
Conduct regular one-on-one meetings and performance reviews.
Oversee daily Watchlist Screening Operations including PEP, MRB & OFAC sanctions screening.
Manage and oversee Periodic and Event Driven Reviews.
Coordinate FinCEN 314(a) screening requests and response within time frames.
Ensure all the screening Activities meet the established SLAs.
Maintain strict adherence to AML/BSA and internal compliance policies.
Partner closely with 2LOD AML function.
Directly responsible for coaching the team on Process, Quality, Productivity, Schedule Adherence
Responsible for reviewing the performance of your team, identifying training and coaching needs and planning coaching sessions. Evaluate team performance and conduct performance appraisals.
Partner closely with Human Resources in the areas of performance management and workplace policies and procedures, timekeeping and attendance tracking and carry out performance management measures.
Qualifications/Requirements:
Bachelor's degree in any discipline with minimum 3 years of in Synchrony; OR in lieu of a degree, 5 years in Synchrony.
Minimum 3 years of experience in Watchlist Screening.
Minimum 3 years of Team handling experience.
Fair understanding of AML/BSA, Watchlist Screening and CDD regulations.
High integrity & ability to handle confidential information.
Superior listening, interpersonal skills, presentation skills and excellent verbal/written communication skills.
Should have analytical and reasoning skills
Demonstrated proficiency in word, excel and Power point
Flexible: Must be willing and able to work flexible work schedules including nights and weekends to support 247 operation.
Ability to work across all levels of management, Skilled communicator at all levels inside and outside the organization.
Desired Characteristics:
Good understanding for AML/BSA, Watchlist Screening, FinCEN 314(a), Periodic & Event Driven Review Process.
Demonstrated leadership skills in assuming ownership and accountability
Demonstrated ability to work effectively with all levels of management
Excellent organizational and time management skills
Ability to make quick decisions accurately
Thorough understanding of Fraud authentication tools
Demonstrated ability to effectively negotiate and handle conflict
Ability to handle confidential information with uncompromising integrity
Self-motivated, willingness to assume additional responsibilities
Eligibility Criteria:
Bachelor's degree in any discipline with minimum 3 years of in Synchrony; OR in lieu of a degree, 5 years in Synchrony.
Minimum 3 years of experience in Watchlist Screening.
Minimum 3 years of Team handling experience
Work Timings:
Required to work between Monday - Sunday, operating hours of 8AM - 12 AM EST. Should be flexible to work in rotational night shifts including weekend coverage.
For Internal Applicants:
Understand the criteria or mandatory skills required for the role, before applying
Inform your manager and HRM before applying for any role on Workday.
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be any corrective action plan (First Formal/Final Formal, LPP)
L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
L04+ Employees can apply.
Grade/Level: 09
Job Family Group: Fraud Operations

Skills Required