Job Description

The Manager - Vendor Operations is responsible for developing and managing the Vendor base, Business Partners, Cab Drivers, and Vendor Teams across all locations of EFS operations. This role works closely with the Director(s) and other leadership members to execute the company's strategic vision and ensure RedTaxi continues to remain the market leader in the cab aggregator industry.


The ideal candidate will possess strong leadership, relationship management, business development expertise, and operational excellence to ensure vendor retention, market expansion, and overall business growth.

KEY RESPONSIBILITIES:

Vendor & Relationship Management

Develop, manage, and maintain strong relationships with vendors, cab drivers, and business partners across Coimbatore. Collaborate effectively with the Call Center & Dispatcher Teams, Customer Support, Vendor Support, and Yard Team to ensure smooth end-to-end operations. Lead onboarding, evaluation, monitoring, and retention activities for vendor partners. Implement effective feedback mechanisms to identify and resolve issues proactively. Participate in formulating workflow processes, methods, and policies for vendor selection Ensure vendor compliance with company standards, statutory requirements, and vehicle documentation (RC, FC, permits, insurance, etc.). Maintain updated records with zero lapses.

Operational Leadership

Oversee smooth day-to-day vendor operations within Coimbatore. Monitor cab rental and attachment operations and recommend process improvements. Effectively resolve grievances raised by vendors, drivers, and customers. Identify opportunities to optimize internal team structure, workflow, and operational efficiency. Ensure sufficient

Job Location: Coimbatore

+ Graduate in any discipline; post-graduate qualification preferred.
+ 08-12 years of experience in Sales & Marketing (products/services), preferably in cab aggregator, e-commerce, BPO, or hospitality industries.
+ Proficiency in English and Tamil (spoken and written).
+ Experience in leading operational teams and transformation initiatives.
+ Should have the ability to work under pressure and meet deadlines, and should be able to exercise professional Judgement and make decisions swiftly.
+ Should possess good personal values such as integrity, honesty, and good ethics.