Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Ownership and Stakeholder Management:
xc2xb7 Responsible for the career progression and growth of his reportees
xc2xb7 On time Deployment of vehicles to ensure maximum OTA & OTD is achieved and not less than the SLA 4 hrs for pickup & 15 min for drop
xc2xb7 On time allocation of routes to be monitored and not less than 6hrs for pickup and 60 Min for Drop.
xc2xb7 Conducting weekly and monthly training to IFM staffs as per the planned calendar - (Weekly, Monthly).
xc2xb7 Review MIS data for the month (TPI, KPI, BIG picture, Transport ops data, OB & AB data) with the MIS team (4-eye check) and share it with transport manager for review - Monthly
xc2xb7 ACT & "On call" tracking report on to be shared on daily basis to transport manager.
Responsibility/ Customer Delight:

• Monitor the associate related escalations, query through AMS, Mails and POS. To ensure all mail / POS escalations are converted to AMS

• Ensure to have a proactive approach in review and raise AMS for any discrepancy.

• Conducting / Participating in Customer Connect programs like Town Hall, Virtual Connect and Meeting the project managers Periodically to upkeep Internal Satisfaction Survey (ISS)

• Ensure seat utilization and customer optimization for their locations.

Key Performance indicators:

• Daily/Weekly reports.

• Contribute to the Monthly Management Report to client and other reports as required.

• Proper handing over report to be shared with reliever marking transport manager in the email

• Continually review the operational arrangements and controls to maximize the efficiency levels and targets utilized as KPIs

• To conduct frequent meetings with the vendors to ensure the SLA is met

• To prepare and track the training plan for the transport team & vendor supervisors

• Proactively plan for the transport operations during festival or BCP situations

• Random check on the Statutory / regulatory / Cognizant specific compliances like 6-digit ID scrutiny, background check, maintenance of back-up documents etc.,

• Participate in Emergency Evacuation procedures including crisis management and business continuity.

• Manage all Health and Safety issues and actively participate in Health and Safety reviews

• Achievement of contracted Customer Satisfaction expectations.

• Achievement of savings initiatives as agreed with Client.

• Delivery of Agreed Initiatives as agreed

• Achievement of performance goals as agreed with manager

• Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements

• Actively searches out opportunities to achieve best results

• Promotes open, constructive, and collaborative relations with superiors, subordinates, peers and clients.

• Listens effectively and communicates through actions and examples. Have strong written and oral communication skills.

Location:
On-site Bengaluru, KA
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
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