Job Description

Position
Manager - Training
No. Of Position
TBC
Department
Training
Function
Training
Reporting to
Regional Head - Training
Band
4
KEY RESPONSIBILITIES:
Conduct training modules for Agent Advisors and ADMs

• Conducting induction and on-boarding training programs
• Training on selling skills
• Training on all MLI Insurance products and processes
• Training on all MLI Digital tools and Assets
• All other training programs as outlined in the Agent and ADM learning journey
• Conducting GID's and IID's
• Conducting PRP and FOD as and when required

Conducting training in blended delivery format
xc2xb7 Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings
xc2xb7 Developing facilitation skills and virtual delivery
skills to ensure seamless training delivery across all sessions
Administrative
xc2xb7 Manager-trainer to drive adoption of the digital learning platform across all roles
xc2xb7 Responsible for driving digital assessments amongst Agents and ADMs
xc2xb7 Responsible for driving self-learning among Agents and ADMs
xc2xb7 Responsible for calendarizing and effectively planning all training sessions with the OH / OHs
xc2xb7 Responsible for delivering all training adhering to the training calendar designed
xc2xb7 Responsible for driving business performance of all learners
xc2xb7 Responsible to drive attendance to all training sessions
xc2xb7 Responsible to capture attendance in TMS/ELM within the stipulated time defined
xc2xb7 Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office
xc2xb7 Responsible to plan travel for training sessions in various locations as required
Look after training logistics

• Schedule training sessions
• Ensure wider participation of agents in programs
• Ensure set-up of SMART Classroom is in place before commencing a session

Monitor progress of agents on a continuous basis

• Seek regular feedback from agents, Sales Managers, Partner and Managing Partner
• Ensure that agents follow moral and ethical standards when dealing with clients
• Monitor Agent development

Update training material

• Review present training material
• Scan environment
• Incorporate feedback from Agents, Customers, SMs, Ps, MPs

Ensure that the agents get updated and continuous information on MLI products
Facilitate self- development of agents
MEASURE OF SUCCESS:
xc3x98 Participant feedback
xc3x98 Number of days of training
xc3x98 Customer survey rating
xc3x98 Pass percentage of agents
xc3x98 Digital adoption / adoption of digital learning platform
xc3x98 Pass percentage of Agents in IRDA exams
xc3x98 Attendance of Agents and employees in training sessions
xc3x98 Activating agents month-on-month against the target
xc3x98 Compliance on IRDA requirements
xc3x98 Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM
xc3x98 Reduction in training cost
xc3x98 Awareness level of agents on competition
DESIRED QUALIFICATIONS AND EXPERIENCE
a. Graduate in any discipline
b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus
KNOWLEDGE / SKILLS / ABILITIES
Competency
Level
Result Orientation
5
Working With & Through Others
4
Innovation
5
Customer Centricity
4
Technical Expertise
4
Business Acumen
4
Impact & Influence
4
Communication
4
Role Modelling Core Values
4
Strategic Planning & Execution
4
xc2xb7 Learning ability
xc2xb7 Logical thinking
xc2xb7 Must be able to motivate agents
xc2xb7 Should be self motivated, self starter

Position
Manager - Training
No. Of Position
TBC
Department
Training
Function
Training
Reporting to
Regional Head - Training
Band
4
KEY RESPONSIBILITIES:
Conduct training modules for Agent Advisors and ADMs

• Conducting induction and on-boarding training programs
• Training on selling skills
• Training on all MLI Insurance products and processes
• Training on all MLI Digital tools and Assets
• All other training programs as outlined in the Agent and ADM learning journey
• Conducting GID's and IID's
• Conducting PRP and FOD as and when required

Conducting training in blended delivery format
xc2xb7 Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings
xc2xb7 Developing facilitation skills and virtual delivery
skills to ensure seamless training delivery across all sessions
Administrative
xc2xb7 Manager-trainer to drive adoption of the digital learning platform across all roles
xc2xb7 Responsible for driving digital assessments amongst Agents and ADMs
xc2xb7 Responsible for driving self-learning among Agents and ADMs
xc2xb7 Responsible for calendarizing and effectively planning all training sessions with the OH / OHs
xc2xb7 Responsible for delivering all training adhering to the training calendar designed
xc2xb7 Responsible for driving business performance of all learners
xc2xb7 Responsible to drive attendance to all training sessions
xc2xb7 Responsible to capture attendance in TMS/ELM within the stipulated time defined
xc2xb7 Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office
xc2xb7 Responsible to plan travel for training sessions in various locations as required
Look after training logistics

• Schedule training sessions
• Ensure wider participation of agents in programs
• Ensure set-up of SMART Classroom is in place before commencing a session

Monitor progress of agents on a continuous basis

• Seek regular feedback from agents, Sales Managers, Partner and Managing Partner
• Ensure that agents follow moral and ethical standards when dealing with clients
• Monitor Agent development

Update training material

• Review present training material
• Scan environment
• Incorporate feedback from Agents, Customers, SMs, Ps, MPs

Ensure that the agents get updated and continuous information on MLI products
Facilitate self- development of agents
MEASURE OF SUCCESS:
xc3x98 Participant feedback
xc3x98 Number of days of training
xc3x98 Customer survey rating
xc3x98 Pass percentage of agents
xc3x98 Digital adoption / adoption of digital learning platform
xc3x98 Pass percentage of Agents in IRDA exams
xc3x98 Attendance of Agents and employees in training sessions
xc3x98 Activating agents month-on-month against the target
xc3x98 Compliance on IRDA requirements
xc3x98 Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM
xc3x98 Reduction in training cost
xc3x98 Awareness level of agents on competition
DESIRED QUALIFICATIONS AND EXPERIENCE
a. Graduate in any discipline
b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus
KNOWLEDGE / SKILLS / ABILITIES
Competency
Level
Result Orientation
5
Working With & Through Others
4
Innovation
5
Customer Centricity
4
Technical Expertise
4
Business Acumen
4
Impact & Influence
4
Communication
4
Role Modelling Core Values
4
Strategic Planning & Execution
4
xc2xb7 Learning ability
xc2xb7 Logical thinking
xc2xb7 Must be able to motivate agents
xc2xb7 Should be self motivated, self starter