Job Description

Job Title: Manager - Training (Operations)
Career Function: Operations
Job Family/Subfamily: Operations - Training & Capability Development
Career Stream/Career Level: Middle Management
Location: HQC - Mumbai
Reporting To: Head - Training (Operations)
Travel Required: 25% ? 50% ? 75% ?
About DHL Blue Dart Express India
At Blue Dart, we go beyond delivering shipments--we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.
We are proud to be consistently ranked among India's Top 100 Great Places to Work and recognized as part of the DHL Group's Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal--it's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.
If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care--Blue Dart is where you belong.
Position Overview
The Manager - Training (Operations) will support the Head - Training (Operations) in designing, developing, and executing national training programs for Blue Dart's operations staff. This role is responsible for content creation, program management, assessments, and innovative learning interventions to build operational capability across hubs, branches, and last-mile teams and overall Operations.
Job Purpose
To ensure that operational training programs are structured, impactful, and measurable by focusing on content development, program rollout, and adoption of modern learning practices such as gamification and digital learning. The role drives consistency ensures assessment-led improvement, and provides insights on training effectiveness linked to service quality.
Key Roles & Responsibilities
Training Strategy & Content Development

• Develop engaging training content including digital modules, manuals, and gamified learning formats.
• Refresh and align training materials with operational process updates and regulatory requirements.
• Benchmark against industry best practices to ensure competitive training design.

Training Delivery & Program Management

• Manage the national training calendar, logistics, and scheduling.
• Support delivery of classroom, virtual, and blended learning sessions.
• Partner with regional teams to ensure smooth execution.

Assessment & Measurement

• Design and implement post-training assessments and quizzes.
• Track effectiveness of programs against service quality and productivity KPIs.
• Generate dashboards and reports for senior management.

Innovation & Engagement

• Introduce digital learning platforms, gamification, and simulation-based training.
• Drive learner engagement through contests, leaderboards, and recognition programs.
• Pilot innovative training tools to improve retention and application.

Collaboration

• Work closely with regional Ops and HR teams to identify training needs.
• Align regional training interventions with national frameworks.
• Support TOM (Target Operating Model) implementation by embedding new processes in training.

Qualifications & Experience
Education:

• Graduate in any discipline.
• Postgraduate in Training & Development, Business, or Operations preferred.
• Certifications in Instructional Design, Training Delivery, or Digital Learning tools an advantage.

Experience:

• 7 - 10 years of experience in training design, content development, program management, and assessments within logistics, courier, supply chain, or related industries.
• Proven record of designing impactful training with measurable business outcomes.

Skills & Capabilities
Technical Skills:

• Strong knowledge of logistics operations (hub, gateway, pickup & delivery, linehaul).
• Proficiency in digital content creation tools and LMS platforms.
• Familiarity with gamification and simulation learning approaches.

Key Competencies:

• Strong program management and organizational skills.
• Excellent facilitation, communication, and presentation skills.
• Analytical and data-driven mindset.
• Creative, innovative approach to training and capability building.

Key Performance Indicators (KPIs)
Sr. No.
Key Result Areas
Key Performance Indicators (KPIs)
1
Content Quality
% of training programs refreshed; learner satisfaction scores
2
Program Management
% adherence to calendar; timely rollouts
3
Training Effectiveness
Post-training assessment scores; application rates
4
Innovation in Learning
No. of new digital/gamified modules piloted
5
Service Quality Impact
Reduction in SQ defects linked to trained processes
6
Learner Engagement
Participation in gamified and recognition programs
Why Join DHL Blue Dart?
When you join us, you're not just taking a job--you're becoming part of a purpose-led movement that's reshaping the future of logistics across India and the world. At Blue Dart, we don't just deliver parcels--we deliver excellence, innovation, and opportunity every day.
Here's what makes us stand out:

• Great Place to Work Certified--a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits--from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking--where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India's most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that's not just a logistics leader--but a Great Place to Work. Come grow with us.
#LI-eBD

Skills Required