Manager Training, Nmipl
Year HR, IN, India
Job Description
EXPECTED END RESULTS
MAJOR ACTIVITIES
Meeting Q-VOC AS Objective
Make strategy for Q-VOC Sales & AS KPI achievement Plan actions based on the strategy Get the actions implemented through stake holders Review the effectiveness of actions
Customer complaint Management
Capture the customer VOC through various sources like CEC, Email, letters SM Analyse the complaints & do the root cause analysis Plan strategy to reduce complaints through proactive actions & improve customer satisfaction Create visibility on VOC
CEC Management
Manage & periodic review of CEC process and PDCA with CEC Team. Launch Customer feedback survey for CEC.
MIS
Prepare MIS for CQ. Co-ordinate with region team for various activities related to CQ
Gurugram Haryana India
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Job Detail
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Job IdJD4136904
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHR, IN, India
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EducationNot mentioned
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ExperienceYear