Manager Training, Nmipl
Year Gurgaon, Haryana, India
Job Description
EXPECTED END RESULTS
MAJOR ACTIVITIES
Meeting Q-VOC AS Objective
- Make strategy for Q-VOC Sales & AS KPI achievement
- Plan actions based on the strategy
- Get the actions implemented through stake holders
- Review the effectiveness of actions
- Capture the customer VOC through various sources like CEC, Email, letters SM
- Analyse the complaints & do the root cause analysis
- Plan strategy to reduce complaints through proactive actions & improve customer satisfaction
- Create visibility on VOC
- Manage & periodic review of CEC process and PDCA with CEC Team.
- Launch Customer feedback survey for CEC.
- Prepare MIS for CQ.
- Co-ordinate with region team for various activities related to CQ
Skills Required
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Job Detail
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Job IdJD4147640
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear